Isabella Nolan
London
Summary
To obtain full or part-time employment with your company. I am a dedicated team player that possesses exceptional organizational and communication skills, while building strong professional relationships, motivating my team, and offering constructive feedback. Additionally, being fair in my decision-making, demonstrating integrity, and effectively delegating tasks and resolving conflicts. I am willing to go the extra mile to meet tight deadlines and achieve company goals. I have been a motivated customer service specialist with over 7 years of retail / food experience in a fast, team-based environment.
Overview
5
5
years of professional experience
Work History
Seasonal Courier
Fedex
London
11.2025 - 01.2026
- Delivered packages efficiently across designated routes daily.
- Maintained accurate records of deliveries and pickups.
- Communicated effectively with customers regarding delivery statuses.
- Ensured compliance with safety protocols during transportation.
- Operated delivery vehicles safely and responsibly at all times.
- Collaborated with team members to optimize delivery schedules.
- Resolved customer inquiries and issues promptly and professionally.
- Inspected packages for damage before transit to ensure quality service.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
Sales Team Leader
American Eagle Outfitters
05.2024 - 08.2025
- Drive sales by maximizing Fitting Room and Salesfloor productivity.
- Support Store Leadership in maximizing business opportunities to drive KPI results.
- Motivate and inspire the team through AEO's core values.
- Recruit and hire strong talent to meet business needs.
- Train and develop associates to provide outstanding service.
- Provide ongoing performance feedback through real-time coaching.
- Execute and innovate daily visual and operational procedures.
- Ensure store safety standards and adhere to AEO's policies.
General Manager
Pita Pit
09.2023 - 05.2024
- Maintaining fast and accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
- Ensures Safety codes, local health, and security policies are met. Monitoring profit & loss management, by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.
- Recruiting, interviewing, and hiring team members.
- Conducts performance and takes disciplinary action, motivates and trains ensuring that all employees adhere to Pita Pit's policy standards.
- Ensures food quality and 100% customer satisfaction.
- Ensures a complete and timely execution of corporate & local marketing plans.
Department Supervisor
The Home Depot
02.2021 - 09.2023
- Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge.
- Ensuring department staffing levels meet business needs.
- Managing associate performance through development, communication, rewards, recognition, and providing ongoing feedback.
- Reviewing sales and other reports while working with assistant manager to make recommendations for improvement on inventory, overhead organization, cross merchandising, and more in order to drive sales.
- Maintaining in stock and overhead organizational plans when possible.
- Investigating, resolving and escalating customer issues as appropriate.
- Communicating store sales, event and promotional activities through rallies and weekly department meetings.
- Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed.
Education
High School Diploma - Specialist High Skills Major course, Health and Wellness, Dual Credit - Fanshawe Paramedic Program
Regina Mundi Catholic College
References
- Vanessa Pereira, Home Depot Assistant Store Manager, (226)-580-4237
- Della Ford, Pita Pit Franchise Owner, (519)-520-9771
- Christina Mitchell, American Eagle Manager, (226)-559-7437
- Akash Mahala, Lodging Homes Manager, (226) 374-6808
Timeline
Seasonal Courier
Fedex
11.2025 - 01.2026
Sales Team Leader
American Eagle Outfitters
05.2024 - 08.2025
General Manager
Pita Pit
09.2023 - 05.2024
Department Supervisor
The Home Depot
02.2021 - 09.2023
High School Diploma - Specialist High Skills Major course, Health and Wellness, Dual Credit - Fanshawe Paramedic Program
Regina Mundi Catholic College