Isabella Montoya
Whittier
Summary
Dedicated shift lead with strong skills in customer service, problem-solving, and teamwork. Committed to enhancing guest satisfaction through effective communication and adaptability in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
shift lead/ kitchen and service representive
Dave's Hot Chicken
Fullerton
08.2024 - Current
- Assisted customers with orders, fostering a friendly and positive atmosphere to encourage repeat business.
- Resolved customer complaints promptly to enhance overall guest satisfaction.
- Provided exemplary customer service in a fast-paced environment.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and trained employees, managing daily work assignments to ensure smooth operations and team performance.
Food and Service Associate
Alta Baja Market
Santa Ana
04.2022 - 07.2024
- Collaborated with team members to create positive and memorable customer service experiences.
- Provided friendly and knowledgeable service to address customer questions and complaints efficiently.
- Assisted customers with product selections and inquiries.
- Educated customers on store promotions and special offers to drive engagement and sales.
- Operated cash register and processed transactions to ensure accurate and timely service.
Education
BBA - Marketing Management And Research
California State University, Fullerton
Fullerton, CA08-2026
Skills
Customer service excellence
- Cash handling
- Teamwork/collaboration
- Time management
- problem-solving
- Communication
- adaptability
Certification
- Food Handler certification
Timeline
shift lead/ kitchen and service representive
Dave's Hot Chicken
08.2024 - Current
Food and Service Associate
Alta Baja Market
04.2022 - 07.2024
BBA - Marketing Management And Research
California State University, Fullerton