Isabella Miles
Summary
Certified Emergency Communications Dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Cactus Club
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Bartender
Ultimate Bartending
12.2022 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front-end Cashier
Sobeys
09.2021 - 09.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Education
Certificate - Emergency Fire Dispatcher
International Association of Emergency Dispatchers
Edmonton, AB05.2024
Certificate - Emergency Communications Response
Grant MacEwan University
Edmonton, AB04.2024
High School Diploma -
Paul Kane High School
St. Albert, AB06.2023
Skills
- Patience and Tolerance
- Memory retention
- Prioritization
- Situational Awareness
- Information Gathering
- Problem-Solving
- Works Well Under Pressure
- Active Listening
- Teamwork and Collaboration
- Stress Tolerance
- Data entry proficiency
- Emergency Medical Instruction
Languages
English
Native or Bilingual
Certification
- Radio Certification
- Cyber Security
- CPR Training
- ProServe
Interests
I love to hike, snowboard, paint, and be outdoors
Additional Information
I am a fast learner, can keep a level head under pressure, eager to learn new skills and I am looking forward to starting my career in Emergency Communications.
Timeline
Hostess
Cactus Club
12.2023 - Current
Bartender
Ultimate Bartending
12.2022 - 12.2023
Front-end Cashier
Sobeys
09.2021 - 09.2023
Certificate - Emergency Fire Dispatcher
International Association of Emergency Dispatchers
Certificate - Emergency Communications Response
Grant MacEwan University
High School Diploma -
Paul Kane High School
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