Isabella Meredith-Drometer
Whaletown,BC
Summary
Industrious yet passionate student offering excellent academic background and leadership skills pursuing a degree in Anthropology with a minor in environmental studies. Experience collaborating with teammates to create projects that have a positive social impact. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of human behavior and great observational skills.
Overview
6
6
years of professional experience
Work History
Guest Services Representative
Hollyhock Wellness Institute
05.2023 - 08.2023
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Provided accurate information regarding local attractions, restaurants and activities.
- Arranged and accepted reservations and booking inquiries.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Ensured guest satisfaction on all levels and worked cohesively with the rest of the team to deliver exceptional customer service.
- Facilitated and coordinated transportation services for guests, including driving the company shuttle.
- Communicated with past, present and future guests managing guest inquiries via telephone, email, and in-person communication.
Cashier/Prep Cook
Taco Justice
05.2022 - 08.2022
- Used POS system to enter orders and process payments and refunds for all customers.
- Worked in small quarters with team members interchanging positions as cashier/salesperson, prep cook as well as line cook when necessary.
- Created content for social media and promoted the business online.
- Upheld and enforced all business safety and health regulations and procedures.
Cashier/Sales Associate
Cortes Island Natural Food Co-op
06.2021 - 08.2021
- Used the POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with managers or other team members to meet wide range of customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Salesperson
Gorge Harbour Marina Resort
06.2020 - 08.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Housekeeper
Gorge Harbour Marina Resort
06.2019 - 08.2019
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Changed bed linens and collected soiled linens for cleaning.
- Established and maintained clean and comfortable environments in Resort buildings by vacuuming, cleaning windows and dusting.
- Adhered to professional house cleaning checklist.
Cleaned and stocked rooms every day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Depot Employee
Cortes Island Waste Management Centre
06.2017 - 08.2017
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Carihi Secondary School
Campbell River, BC06.2021
Skills
- Excellent comprehension and ability to adapt quickly to a variety of environment's and challenges
- Positive attitude and refined customer service skills
- Planning and organization, in person and through online software's
- Ability to take initiative
- Problem solving and team work
Languages
English
Native or Bilingual
Timeline
Guest Services Representative
Hollyhock Wellness Institute
05.2023 - 08.2023
Cashier/Prep Cook
Taco Justice
05.2022 - 08.2022
Cashier/Sales Associate
Cortes Island Natural Food Co-op
06.2021 - 08.2021
Salesperson
Gorge Harbour Marina Resort
06.2020 - 08.2020
Housekeeper
Gorge Harbour Marina Resort
06.2019 - 08.2019
Depot Employee
Cortes Island Waste Management Centre
06.2017 - 08.2017
High School Diploma -
Carihi Secondary School
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