Isabella McLaughlin
Victoria,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
05.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Baker
Tim Hortons
12.2023 - 04.2024
- Maintained high standards of hygiene and cleanliness in the kitchen to comply with health and safety regulations.
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
- Operated and maintained baking equipment and machinery. Trained new staff on proper baking methods and use of equipment. Managed inventory and placed orders for baking supplies.
Server/Bartender/Barista
Breakwater Cafe & Bistro
09.2021 - 01.2024
- Provided excellent customer service by anticipating needs and responding promptly to guests
- Prioritized multiple tasks in a dynamic environment while maintaining a calm and professional demeanour
- Developed strong working relationships with guests and fellow staff
- Developed beer, wine, spirit and cocktail knowledge to ensure accuracy when taking orders
- Practiced alcohol awareness procedures for preventing intoxication and assisting intoxicated guests
Graveyard Supervisor
Tim Hortons
08.2020 - 07.2021
- Established effective communication systems between day shift personnel and graveyard shift personnel to ensure smooth transition of work responsibilities.
- Facilitated meetings among graveyard shift personnel to discuss issues related to job duties or working conditions.
- Provided timely reports detailing any incidents or accidents that occurred during shift operations.
- Utilized strong organizational skills to maintain a clean and orderly work environment at all times.
- Demonstrated excellent problem solving skills by resolving customer complaints quickly and efficiently.
- Trained new employees in proper operating procedures, providing guidance as needed throughout their tenure.
Barista
Taste Coffee
02.2019 - 03.2020
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
Education
Oak Bay High School
Victoria, BCSkills
- Strong communication skills
- Responsible Alcohol Service
- Customer Service
- Liquor, beer, and wine knowledge
- Time Management Abilities
- Attention to Detail
- Strong Multitasking
- Fast Learner
Certification
Serving It Right
References
References available upon request
Languages
English
Timeline
Barista
Starbucks
05.2024 - Current
Baker
Tim Hortons
12.2023 - 04.2024
Server/Bartender/Barista
Breakwater Cafe & Bistro
09.2021 - 01.2024
Graveyard Supervisor
Tim Hortons
08.2020 - 07.2021
Barista
Taste Coffee
02.2019 - 03.2020
Oak Bay High School