Isabella Mascarenas
Highland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Development Professional
Boys & Girls Club of Greater Redlands-Riverside
San Bernardino
12.2024 - Current
- Modeled positive behavior and mentored students to foster personal growth and development.
- Motivated and encouraged student participation in after-school programs to enhance engagement and skill-building.
- Developed positive relationships with members to foster a supportive environment.
- Coordinated recreational activities promoting teamwork and social skills.
- Provide academic support, including homework assistance.
- Ensure student safety through active supervision and maintaining a clean environment.
- Created an engaging and fun atmosphere for students to promote enjoyment and active involvement.
Floor Coordinator
Carolyn's Cafe
Redlands
05.2023 - 08.2025
- Coordinated daily floor operations, improving overall customer service experience.
- Assigned suitable seating for guests and parties.
- Managed high volume of phone-in orders, ensuring timely service delivery.
- Served customers as cashier during busy shifts.
- Maintained cleanliness and organization of environment to support customer satisfaction.
Wait Staff
HumanGood
Redlands
11.2021 - 01.2023
- Delivered exceptional customer service, enhancing resident and guest satisfaction.
- Facilitated food and beverage service during dining hours, ensuring timely delivery and quality experience.
- Communicated resident preferences to enhance dining experiences.
- Collaborated with team members during busy shifts, contributing to efficient and cohesive service.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Maintained cleanliness and organization of dining areas and utensils.
Education
Post-Degree Certificate - Speech-Language Pathology
California State University San Bernardino
San Bernardino05-2027
Bachelor of Arts - English- Linguistics Concentration
California State University San Bernardino
San Bernardino, CA12.2024
High School Diploma -
Citrus Valley High School
Redlands, CA06.2020
Skills
- Effective communication skills
- Academic support
- Customer service expertise
- Youth mentoring
- Organizational abilities
- Research and analysis
- Technology proficiency
- Adaptability
- Program development
- Attention to detail
Awards
- Dean's List, CSUSB
- Fall 2023
- Spring 2023
- Fall 2024
- Spring 2024
- (3.5 GPA and above)
- Dean's Letter, CSUSB
- (4.0 GPA)
Certification
CPR
Affiliations
Volunteer, Redlands Adult Literacy Program at A.K. Smiley Library
Timeline
Youth Development Professional
Boys & Girls Club of Greater Redlands-Riverside
12.2024 - Current
Floor Coordinator
Carolyn's Cafe
05.2023 - 08.2025
Wait Staff
HumanGood
11.2021 - 01.2023
Post-Degree Certificate - Speech-Language Pathology
California State University San Bernardino
Bachelor of Arts - English- Linguistics Concentration
California State University San Bernardino
High School Diploma -
Citrus Valley High School