Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Isabella Martino

Whitby,ON

Summary

Hardworking and reliable team player with strong abilities in creative thinking and problem solving. Offering ambition and responsibility. Highly organized, proactive and punctual with team-oriented mentality.

Overview

2
2
years of professional experience

Work History

Camp Counselor

YMCA
Oshawa, ON
06.2023 - 08.2023
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Developed individualized behavior management plans for campers with special needs.
  • Coordinated and led group activities for campers and counselors.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Improved camper experience with list of flash-fun ideas.
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.

Guest Experience Leader

McDonald's
Whitby, ON
12.2021 - 05.2023
  • Maintained positive working relationship with fellow staff and management.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Greeted customers promptly and responded to questions.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped with purchases and signed customers up for rewards program.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Built and maintained productive relationships with employees.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Father Leo J. Austin Catholic Secondary School
Whitby, ON
06-2023

Skills

  • Effective Communicator
  • Smart Decision-Making
  • Creative Mindset
  • Problem-Solving
  • Compassionate Communication
  • Positive Engagement
  • Creative and Energetic
  • Analytical and Critical Thinking

Accomplishments

  • Received Honors three years straight in high school for supplementary grades
  • Received employee of the month twice at McDonald's

Languages

English
Professional
French
Limited

Affiliations

  • Volunteered for a year at local nursing home where I planned and participated in daily activities for the residents there such as painting classes, baking classes, playing piano, singing with the choir, taking residents on walks and puzzle solving.
  • Supported local community functions, for example participating in outreach work such as volunteering at our towns Christmas event by painting nails.

References

References available upon request.

Timeline

Camp Counselor

YMCA
06.2023 - 08.2023

Guest Experience Leader

McDonald's
12.2021 - 05.2023

High School Diploma -

Father Leo J. Austin Catholic Secondary School

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Isabella Martino