Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Maietta

Montreal,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Merchandising/Service Claims

Ambienti Design
07.2022 - Current
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Identified key areas not performing well and implemented effective, new processes.
  • Manage incoming merchandise, ensuring accurate inventory records
  • Organize and maintain filing systems, including scanning and archiving documents
  • Liaise with suppliers to resolve issues and facilitate smooth operations
  • Assist with related tasks, such as updating customer files and creating customs documents
  • Provide excellent customer service, addressing inquiries and resolving complaints

Administrative Assistant / Conformity Department

Ricova Services Inc.
12.2020 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.

Receptionist

Rimar Volkswagen
08.2019 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.

Billing and Documentation Specialist

Groupe Morneau
05.2019 - 07.2019
  • Verified accuracy of billing data and corrected discrepancies.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Executed billing tasks and recorded information in company databases.
  • Generated daily, weekly and monthly reports for billing department.

Education

Certificate - Makeup Artistry

Inter-Dec College
Montreal, QC
04.2015

High School Diploma -

Lester B. Pearson High School
Montréal-Nord, QC
06.2012

Skills

  • Process Improvement
  • Dispute Arbitration
  • Account Follow-Up
  • Payment Research
  • Customer Service
  • Data Entry Software
  • Special Projects
  • Document Workflow
  • Document Organization

Languages

English
Native or Bilingual
French
Full Professional
Italian
Limited Working

Timeline

Merchandising/Service Claims

Ambienti Design
07.2022 - Current

Administrative Assistant / Conformity Department

Ricova Services Inc.
12.2020 - 05.2022

Receptionist

Rimar Volkswagen
08.2019 - 09.2020

Billing and Documentation Specialist

Groupe Morneau
05.2019 - 07.2019

Certificate - Makeup Artistry

Inter-Dec College

High School Diploma -

Lester B. Pearson High School

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Isabella Maietta