Isabella Lubarovski
Toronto
Summary
Dynamic and dedicated professional with extensive experience at the City of Toronto, Parks and Recreation. Proven ability in conflict resolution and lesson planning, enhancing customer service and fostering inclusive environments. Skilled in group teaching, I effectively boosted camper morale and ensured safety, demonstrating strong teamwork and organizational skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Skating Instructor
City of Toronto, Parks and Recreation
09.2023 - Current
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Evaluated students to match skill levels with appropriate classes.
- Improved skaters jumping, spin, twist and turn techniques with consistent coaching and demonstrations.
Gatekeeper
City of Toronto, Parks and Recreation
01.2023 - Current
- Streamlined the guest check-in process to ensure quick and efficient service for visitors.
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
Rink Guard
City of Toronto, Parks and Recreation
12.2021 - Current
- Facilitated positive guest interactions, resulting in increased customer retention and return visits.
- Aided beginner skaters with basic techniques, fostering an inclusive environment for all participants.
- Assisted in maintaining a clean and well-organized facility for optimal guest experience.
Camp Counselor
City of Toronto, Parks and Recreation
03.2023 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Customer Service Representative
City of Toronto, Parks and Recreation
12.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Sir John A. Macdonald
Toronto, ON06-2024
Bachelor of Arts - Humanities
Univeristy of Toronto
Toronto, ON04-2028
Skills
- Learn to skate program
- Parental communication
- Conflict resolution
- Group teaching experience
- Lesson planning expertise
- Teamwork
- Customer service
- Time management
- Multitasking
- Critical thinking
- Organizational skills
Certification
Standard First Aid with CPR C
Worker Health and Safety Awareness
High Five Certification
Timeline
Skating Instructor
City of Toronto, Parks and Recreation
09.2023 - Current
Camp Counselor
City of Toronto, Parks and Recreation
03.2023 - 08.2024
Gatekeeper
City of Toronto, Parks and Recreation
01.2023 - Current
Rink Guard
City of Toronto, Parks and Recreation
12.2021 - Current
Customer Service Representative
City of Toronto, Parks and Recreation
12.2021 - 06.2023
High School Diploma -
Sir John A. Macdonald
Bachelor of Arts - Humanities
Univeristy of Toronto
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