Isabella Low
Langley
Summary
Enthusiastic and reliable first-year university student with a strong background in customer-facing roles. Experienced in delivering friendly, efficient service in fast-paced environments. Passionate about creating welcoming experiences, solving problems with a positive attitude, and helping teams run smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Team Member
HappyCakes Cupcake Store
06.2022 - Current
- Delivered high-quality customer service with a friendly, professional attitude
- Handled cash, debit, and online orders with accuracy and speed
- Took initiative on opening and closing procedures, including baking, cleaning, and restocking
- Resolved customer concerns quickly and kindly, ensuring satisfaction and repeat business
- Maintained a clean, organized, and welcoming store environment
Referee & Game Day Staff
Langley United Soccer Association
01.2019 - 03.2021
- Communicated clearly with coaches, players, and families to maintain respectful game environments
- Diffused conflicts calmly while upholding fairness and safety on the field
- Represented the association with professionalism in front of large groups
- Navigated difficult situations using effective communication and explanation of game rules.
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
Summer Reading Camp — Volunteer Literacy Assistant
Langley Meadows Elementary
06.2018 - 07.2019
- Helped children improve reading and communication skills in small group settings
- Provided a positive, encouraging environment for all kids
- Supported staff with event prep, activities, and daily organization
- Served as a role model for younger campers by demonstrating respect, responsibility, honesty, caring attitude towards peers during camp activities.
- Led groups of children safely through variety of camp activities.
Education
Bachelor’s Degree -
Simon Fraser University
Burnaby, BC04.2025
High School Diploma - undefined
R.E. Mountain Secondary School
Langley, BC01.2024
Skills
- Exceptional customer service and communication
- Cash handling and POS system experience
- Conflict resolution and teamwork
- Time management and multitasking
- Food safety, cleaning, and restocking
- Friendly, calm, and professional under pressure
- Comfortable with Microsoft Office, Google Docs, and Canva
Accomplishments
- Golden Eagle Award – Langley Schools (Indigenous Achievement)
- Academic Achievement Award – Langley Schools (Indigenous Achievement)
- Kindness Award – Yorkson Creek Middle Schools– Langley Schools (Indigenous Achievement)
- Sunshine Award – Yorkson Creek Middle School
- Dynamic Dancer Award – Yorkson Creek Middle School
Certification
- Valley Driving School Program License – Langley, BC
- CPR & First Aid Certified
- Babysitter’s Course (Red Cross Certified)
- Referee License – Langley United Soccer Association
Timeline
Customer Service & Operations Team Member
HappyCakes Cupcake Store
06.2022 - Current
Referee & Game Day Staff
Langley United Soccer Association
01.2019 - 03.2021
Summer Reading Camp — Volunteer Literacy Assistant
Langley Meadows Elementary
06.2018 - 07.2019
High School Diploma - undefined
R.E. Mountain Secondary School
Bachelor’s Degree -
Simon Fraser University
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