Isabella Krill
St. Albert,AB
Summary
Proven ability to manage high-stress situations with exceptional situational awareness, honed as a Wildfire Dispatcher for the Government of Alberta. Demonstrated expertise in data entry and dispatch software, enhancing communication and operational efficiency. Achieved significant improvements in data tracking and message transmission accuracy, showcasing a results-driven approach and a strong stress tolerance skill set.
Overview
3
3
years of professional experience
Work History
Wildfire Dispatcher
Government of Alberta
High Level, AB
04.2024 - Current
- Managed high-stress situations calmly and effectively while maintaining situational awareness.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Facilitated clear and effective communication between Aircraft, Firefighters and command centers during critical missions.
- Increased accuracy of message transmissions by utilizing phonetic alphabets.
Store Team Member
Chuck E Cheese
Edmonton, AB
06.2023 - 09.2024
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Interacted positively with team members and costumers to promote organization's visions and values
- Prepared materials for fallowing shift
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Customer Service Cashier
Boathouse
St. Albert, AB
08.2022 - 12.2023
- Maintained clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Respite Care Provider
Volunteer Work
Edmonton, AB
08.2021 - 03.2023
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress.
- Enhanced family support systems by offering reliable respite services, allowing caregivers to take necessary breaks.
- Assisted students with daily living needs to maintain self esteem and general wellness.
- Implemented reading and writing workshops to increase student literacy and support student reading programs.
- Developed and implemented classroom routines to address varying student needs
Store Team Member
Tim Horton's
St. Albert, AB
10.2021 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Education
High School Diploma -
St. Albert Catholic High School
St. Albert, AB06.2023
Skills
Data Entry
Dispatch software
Stress Tolerance
Dispatching procedures
Updating logs
Situational Awarness
Dispatching field personnel
Prioritizing calls
Additional Information
Volunteer in R.I.S.E Program
Leader in Student Union
Timeline
Wildfire Dispatcher
Government of Alberta
04.2024 - Current
Store Team Member
Chuck E Cheese
06.2023 - 09.2024
Customer Service Cashier
Boathouse
08.2022 - 12.2023
Store Team Member
Tim Horton's
10.2021 - 07.2022
Respite Care Provider
Volunteer Work
08.2021 - 03.2023
High School Diploma -
St. Albert Catholic High School