ISABELLA IBARRA
San Jose,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional service in a fast-paced environment. Offering Keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. My Strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
El Camino Hospital
08.2024 - Current
- Managed patient accounts by processing billing inquiries and resolving discrepancies efficiently.
- Conducted insurance verification for patients to ensure accurate billing and minimize claim issues.
- Coordinated payment processing for patient accounts, ensuring timely and accurate transactions.
- Maintained accurate data entry of patient information and billing details in the system.
- Resolved customer inquiries by providing clear and concise information regarding account status and billing.
- Assisted patients with financial assistance applications, guiding them through required documentation.
- Handled correspondence from insurance companies, ensuring proper communication and follow-up on claims.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Admin/Receptionist
Golden State Dermatology
10.2023 - Current
- Managed Medicare, HMO, PPO and HIPPA rules and regulations, verified insurance eligibility via online portal and phone call. Receive and process correspondence and mail. Handle in-basket and outlook emails. Work in a collaborative team setting. Assist with Medical payments and billing problems.
- Scheduled and confirmed patient appointments while maintaining an organized calendar.
- Handled incoming correspondence and managed email inquiries, providing timely responses.
- Managed front desk operations, ensuring smooth daily activities and efficient patient flow.
- Organized patient paperwork and documentation to ensure compliance with HIPAA regulations.
Inventory / Admin
Bio-Reset Medical Corp
04.2023 - 09.2023
- Managed Medicare, HMO, PPO rules and regulations, verified insurance eligibility via online portal and or phone call. Handled in-basket and outlook emails. Phone inquiries from patients and assist with problems solving with billing. Assist patience with financial assistance
Nickell Fire Protection, Inc.
04.2015 - 01.2023
- Schedule Coordinator – Operated telephone Switchboard Maintained and updated appointment calendar.
- Customer Service – answering phones.
- Data Entry – Entered invoices and process billing and payments from customers.
Education
Diploma - Medical Terminology
San Jose
High School - undefined
Santa Teresa High School
Skills
- Project timeline management
- Accurate dictation skills
- Resource management coordinator
- HIPAA compliance
- Medical billing
- Insurance billing
Timeline
Patient Account Representative
El Camino Hospital
08.2024 - Current
Admin/Receptionist
Golden State Dermatology
10.2023 - Current
Inventory / Admin
Bio-Reset Medical Corp
04.2023 - 09.2023
Nickell Fire Protection, Inc.
04.2015 - 01.2023
High School - undefined
Santa Teresa High School
Diploma - Medical Terminology
San Jose