Isabella Henderson
Waterdown,Canada
Summary
Client Care Coordinator at Woolcott Real Estate, with a strong background in client relationship management, and a commitment to exceptional customer service. Adept at multitasking in fast-paced environments, with a talent for building rapport, and coordinating appointments to ensure seamless client experiences. Bilingual in Spanish and highly effective in collaborative settings, leveraging strong communication skills to foster client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Client Care Coordinator
Woolcott Real Estate
Waterdown, Canada
01.2021 - Current
- Provide exceptional phone-based customer service, consistently engaging with clients throughout the workday to address inquiries and build strong, lasting relationships.
- Maintain and organize a client database with tailored follow-up protocols to optimize client relations.
- Respond to client questions regarding property listings, offering clear and accurate information.
- Schedule and coordinate listing and buyer appointments between clients and agents.
- Confirm appointments and conduct post-appointment follow-ups to gather client feedback and ensure satisfaction.
- Monitor agent calendars to ensure proper scheduling, follow-ups, and task management.
- Support recruitment efforts by following up with agent applications and coordinating interviews.
- Assisted agents with meeting paperwork deadlines and ensuring documentation compliance.
Sales Specialist
TELUS
Burlington, Canada
01.2021 - 12.2021
- Responsible for having clear priorities, objectives, and insights into opportunities per Multi-Branding and Outbound and Direct Fulfillment campaigns.
- OBDF campaign sales: Providing telemarketing services with TELUS and Koodo consumers and being creative with new ideas to help drive success with sales.
- Providing customers with ADT security by TELUS to enjoy security plans designed for superior protection for homes, devices, online privacy, and identity.
- Providing customers with corporate and small business plans and services.
- Building and maintaining strong relationships with TELUS consumers to ensure satisfactory customer service with friendly and clear objective goals, while providing value back to the company.
Sales Specialist and Key Holder
Koodo Mobile
London, Canada
01.2019 - 12.2021
- Responsible for maximizing sales and revenue growth.
- Responsible for receiving shipments and stocking inventory to create an organized working environment.
- Assist in the opening and closing of store location, including cash handling and deposits.
- Collaborating through training and supervising new employees to provide outstanding customer service and handle the cash register accurately.
- Ensure that the store environment is clean and organized.
Education
Humber Real Estate Education Program -
Humber Polytechnic
Toronto, ON01.2025
Undergraduate Bachelor’s Degree - Honors Specialization Criminology
Kings University College
London, ON01.2021
Skills
- Client relationship management
- Rapport building
- Phone etiquette
- Time Management
- Team collaboration
- Customer service
- Multitasking and prioritization
- Spanish fluency
Volunteer Experience
- Woolcott Real Estate Charity Events, Waterdown, ON, 08/21-Present: Assisting with the organization of community initiatives. Responsibilities include supporting local clean-up efforts, organizing donation pickups for coat drives, and helping with children's activities at events.
- Asilo Granja San José, Barranquilla, ATLAN, 01/13-Present: Assist in preparing, sorting, and organizing food donations in the retirement home. Tasked with keeping the donation area neat and clean. Conducted cordial and professional interactions with coworkers and customers.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Client Care Coordinator
Woolcott Real Estate
01.2021 - Current
Sales Specialist
TELUS
01.2021 - 12.2021
Sales Specialist and Key Holder
Koodo Mobile
01.2019 - 12.2021
Humber Real Estate Education Program -
Humber Polytechnic
Undergraduate Bachelor’s Degree - Honors Specialization Criminology
Kings University College
Similar Profiles
Emma ThoulessEmma Thouless
Listings Coordinator at Woolcott Real EstateListings Coordinator at Woolcott Real Estate
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Jill GréauxJill Gréaux
Real Estate Salesperson at CM Fox Real Estate – Greaux Team at CM Fox Real EstateReal Estate Salesperson at CM Fox Real Estate – Greaux Team at CM Fox Real Estate
Kayla BudisaKayla Budisa
Sr. Video Ecommerce Strategist at Firework HQSr. Video Ecommerce Strategist at Firework HQ
Rita RexhepiRita Rexhepi
Student Classroom Volunteer at Albanian Language ProgramStudent Classroom Volunteer at Albanian Language Program