Isabella Gurule Metzig
San Diego
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
Gourmet Coffee Attendant
Marriott
San Diego, CA
09.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization in public areas to enhance guest experiences.
- Collaborated with team members to execute daily tasks efficiently and effectively.
- Handled inventory management, restocking supplies as needed to support operational needs.
- Adapted quickly to changing situations while maintaining high service standards.
- Supported training of new staff on operational procedures and customer service best practices.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Restaurant Front of House Manager
Mmmcakes Bakery
Chula Vista, CA
07.2023 - 09.2024
- Supervised daily front of house operations to ensure exceptional customer service and efficient workflow.
- Collaborated with kitchen staff to optimize menu offerings based on customer preferences and seasonal ingredients.
- Trained and mentored new staff in service protocols, enhancing team performance and service quality.
- Implemented inventory management procedures, reducing waste and ensuring timely stock replenishment.
- Developed promotional strategies to increase foot traffic during off-peak hours, boosting overall sales.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering repeat business.
- Conducted regular staff meetings to communicate updates, reinforce standards, and gather feedback for continuous improvement.
- Monitored health and safety compliance within the front of house area to uphold sanitation standards and regulations.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
- Developed and maintained scheduling systems to ensure accurate workload distribution.
- Administered payroll functions accurately and in compliance with company policies and legal requirements.
Supervisor
Starbucks
San Diego, CA
01.2022 - 09.2023
- Trained and mentored team members to enhance performance and customer engagement.
- Collaborated with management on initiatives to improve operational efficiency and team morale.
- Resolved customer inquiries and complaints swiftly to maintain high satisfaction levels.
- Monitored compliance with health and safety standards to maintain a safe working environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Prepared and served high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Hilltop Senior High School
Chula Vista, CA01.2022
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Work prioritization
Timeline
Gourmet Coffee Attendant
Marriott
09.2024 - Current
Restaurant Front of House Manager
Mmmcakes Bakery
07.2023 - 09.2024
Supervisor
Starbucks
01.2022 - 09.2023
High School Diploma -
Hilltop Senior High School