Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabella Ghattas

Ottawa,ON

Summary

Detail-oriented professional known for exceptional conflict resolution and strong organizational skills. Experienced in managing daily operations and ensuring compliance, ready to contribute to a dynamic team focused on fostering a safe and productive workplace.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Assistant Manager

Cineplex
Ottawa, ON
04.2022 - Current
  • Trained new employees on customer service protocols and operational procedures.
  • Resolved customer inquiries and complaints, maintaining high satisfaction standards.
  • Monitored compliance with health and safety regulations within the workplace.
  • Supervised daily operations including scheduling shifts, assigning duties.

Volunteer

Caldwell Family Centre
Ottawa, ON
05.2024 - 08.2024
  • Sorted and organized food donations for efficient distribution to clients.
  • Assisted clients in selecting food items based on dietary needs and preferences.
  • Prepared food packages for families in need during special outreach events.
  • Managed inventory to ensure adequate supplies for daily operations.

Education

Honours Bachelor of Social Sciences - Criminology

University of Ottawa
Ottawa, Ontario
07-2029

Ontario College Diploma - Police Foundations

Algonquin College
Ottawa, Ontario
07-2025

High School Diploma -

St. Joseph Catholic High School
Ottawa, Ontario
06-2023

Skills

  • Report writing
  • Time management
  • Workplace safety compliance
  • Decision-making
  • Money handling
  • Employee scheduling
  • Multitasking and organization
  • Conflict resolution
  • Team collaboration

Certification

Smart Serve, Smart Serve Ontario, 2024

Timeline

Volunteer

Caldwell Family Centre
05.2024 - 08.2024

Assistant Manager

Cineplex
04.2022 - Current

Honours Bachelor of Social Sciences - Criminology

University of Ottawa

Ontario College Diploma - Police Foundations

Algonquin College

High School Diploma -

St. Joseph Catholic High School
Isabella Ghattas