Isabella Gallo
Woodbridge,ON
Summary
Dynamic Sales Associate with proven expertise in customer service and problem-solving from experiences at Aerie By American Eagle. Excelled in high-stress situations, enhancing customer retention through professional conflict resolution. Skilled in POS transactions and upselling, showcasing an outgoing personality and teamwork. Achieved optimal sales goals through effective merchandise organization.
Overview
3
3
years of professional experience
Work History
Sales Associate
Aerie By American Eagle
01.2022 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Kitchen Stuff Plus
10.2021 - 01.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Honours Biology
York University
4700 Keele St, North York, ON M3J 1P304-2027
GED -
St. Jean De Brebeuf CHS
2 Davos Rd, Woodbridge, ON L4H 2Y106-2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Outgoing Personality
- Cash Register Operation
- Upselling
- Positive and professional
Languages
English
Native or Bilingual
Timeline
Sales Associate
Aerie By American Eagle
01.2022 - Current
Sales Associate
Kitchen Stuff Plus
10.2021 - 01.2022
Bachelor of Science - Honours Biology
York University
GED -
St. Jean De Brebeuf CHS
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