Overview
Work History
Education
Skills
Awards
Timeline
Generic

Isabella Frisina

Ancaster,ON

Overview

5
5
years of professional experience

Work History

Tutor

Self-employed
01.2023 - Current
  • Improved students overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.

Server

Undefined
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Undefined
04.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.

Part-time Hostess

Undefined
07.2022 - 08.2022
  • Excellent communication skills to create a welcoming and friendly atmosphere for customers
  • Ability to multitask and prioritize, ensuring that all customers are served in a timely manner
  • Strong organizational skills to manage reservations and seating arrangements efficiently
  • Knowledge of menu items and ability to make recommendations based on customer preferences
  • Assisted with special events and programs.

Part-time Cashier and Sales Associate

Winners
11.2019 - 08.2021
  • Helped customers complete purchases, locate items, and join the reward program
  • Processed merchandise returns and assisted customers with other merchandise selections
  • Replenished sales floor merchandise and organized racks and shelves to maintain the store's visual appeal and engage customers
  • Prepared merchandise for sales floor by pricing and tagging
  • Operated cash register for cash and credit card transactions.

Customer Service Representative

Loblaw and Shoppers Drug Mart
10.2020 - 07.2021
  • Helped large volume of customers everyday with positive attitude and focused on customer satisfaction
  • Answered constant flow of customer calls and emails with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Communicated with vendors regarding backorder availability, future inventory and requested photo reprints of orders for customers
  • Investigated and resolved customer inquiries and complaints quickly
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative and Cashier

Harper's Garden Centre
10.2020 - 12.2020
  • Handled credit and cash transactions
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Arts And Science - Life Science

Queen's University
Kingston
05.2025

Skills

  • Strong research and writing skills
  • Excellent problem solving and interpersonal communication skills
  • Team player that works collaboratively with others
  • Strong time management skills
  • Strong retail sales experience
  • Experienced customer service representative
  • Proficient in operating POS systems
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Strong Work Ethic

Awards

  • Smartserve certificate (2022).
  • Marie Mottashed Entrance Scholarship, Queen's University (2021).
  • Diabetes Hope Foundation University Scholarship (2021).
  • Standard First Aid and CPR Certified (2019).
  • HIGH FIVE certificate (2019).
  • Leadership Development Program Participant at Camp Huronda (Summer 2019).
  • Ontario Recreational Canoeing and Kayaking Association Certificate (2018).

Timeline

Server

Undefined
04.2024 - 08.2024

Server

Undefined
04.2023 - 08.2023

Tutor

Self-employed
01.2023 - Current

Part-time Hostess

Undefined
07.2022 - 08.2022

Customer Service Representative

Loblaw and Shoppers Drug Mart
10.2020 - 07.2021

Customer Service Representative and Cashier

Harper's Garden Centre
10.2020 - 12.2020

Part-time Cashier and Sales Associate

Winners
11.2019 - 08.2021

Bachelor of Arts And Science - Life Science

Queen's University

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Isabella Frisina