Isabella Frisina
Ancaster,ON
Overview
5
5
years of professional experience
Work History
Tutor
Self-employed
01.2023 - Current
- Improved students overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Server
Undefined
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Undefined
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Part-time Hostess
Undefined
07.2022 - 08.2022
- Excellent communication skills to create a welcoming and friendly atmosphere for customers
- Ability to multitask and prioritize, ensuring that all customers are served in a timely manner
- Strong organizational skills to manage reservations and seating arrangements efficiently
- Knowledge of menu items and ability to make recommendations based on customer preferences
- Assisted with special events and programs.
Part-time Cashier and Sales Associate
Winners
11.2019 - 08.2021
- Helped customers complete purchases, locate items, and join the reward program
- Processed merchandise returns and assisted customers with other merchandise selections
- Replenished sales floor merchandise and organized racks and shelves to maintain the store's visual appeal and engage customers
- Prepared merchandise for sales floor by pricing and tagging
- Operated cash register for cash and credit card transactions.
Customer Service Representative
Loblaw and Shoppers Drug Mart
10.2020 - 07.2021
- Helped large volume of customers everyday with positive attitude and focused on customer satisfaction
- Answered constant flow of customer calls and emails with minimal wait times
- Responded to customer requests for products, services, and company information
- Communicated with vendors regarding backorder availability, future inventory and requested photo reprints of orders for customers
- Investigated and resolved customer inquiries and complaints quickly
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative and Cashier
Harper's Garden Centre
10.2020 - 12.2020
- Handled credit and cash transactions
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained customer satisfaction with quick and professional handling of product returns
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts And Science - Life Science
Queen's University
Kingston05.2025
Skills
- Strong research and writing skills
- Excellent problem solving and interpersonal communication skills
- Team player that works collaboratively with others
- Strong time management skills
- Strong retail sales experience
- Experienced customer service representative
- Proficient in operating POS systems
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Strong Work Ethic
Awards
- Smartserve certificate (2022).
- Marie Mottashed Entrance Scholarship, Queen's University (2021).
- Diabetes Hope Foundation University Scholarship (2021).
- Standard First Aid and CPR Certified (2019).
- HIGH FIVE certificate (2019).
- Leadership Development Program Participant at Camp Huronda (Summer 2019).
- Ontario Recreational Canoeing and Kayaking Association Certificate (2018).
Timeline
Server
Undefined
04.2024 - 08.2024
Server
Undefined
04.2023 - 08.2023
Tutor
Self-employed
01.2023 - Current
Part-time Hostess
Undefined
07.2022 - 08.2022
Customer Service Representative
Loblaw and Shoppers Drug Mart
10.2020 - 07.2021
Customer Service Representative and Cashier
Harper's Garden Centre
10.2020 - 12.2020
Part-time Cashier and Sales Associate
Winners
11.2019 - 08.2021
Bachelor of Arts And Science - Life Science
Queen's University