Isabella Fowler
Burbank
Summary
Dynamic customer service professional with a proven track record in enhancing guest experiences and resolving issues efficiently. Skilled in training staff and streamlining service processes to drive operational excellence. Results-driven individual with expertise in workflow optimization and team collaboration. Known for effective communication and maintaining high standards of service, committed to enhancing customer satisfaction and operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Hostess/server
Smoke House
Burbank
09.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly to enhance dining experience.
- Took orders from customers accurately and in a timely manner.
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservation systems to optimize seating arrangements effectively.
- Coordinated with kitchen staff to streamline service flow during peak hours.
- Trained new hostesses on customer service protocols and operational procedures.
- Maintained cleanliness and organization of the front of house area consistently.
Lead Sales Associate
dr martens
Glendale
01.2024 - 07.2024
- Assisted customers in selecting footwear and accessories to enhance shopping experience.
- Managed inventory levels and organized stockroom for efficient product flow.
- Trained new associates on sales techniques and customer service standards.
- Maintained visual merchandising standards to reflect brand identity and style.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to achieve sales goals and store objectives.
Manager
Varga
Sherman Oaks
10.2023 - 01.2024
- Managed inventory levels and organized supplies for optimal availability.
- Implemented standard operating procedures to streamline work processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
High School Diploma -
Blue Ridge Academy
Burbank03-2024
Skills
- Reservation management
- Order processing
- Customer service
- Sales techniques
- Problem resolution
- Workflow optimization
- Communication skills
- Guest engagement
- Dining room management
- Service optimization
- Table setting
- Food safety oversight
- Food safety
- Strong work ethic
- Cleanliness standards
Timeline
Hostess/server
Smoke House
09.2024 - Current
Lead Sales Associate
dr martens
01.2024 - 07.2024
Manager
Varga
10.2023 - 01.2024
High School Diploma -
Blue Ridge Academy