Isabella Fehlau
Toronto,ON
Summary
Highly motivated and detail-oriented recent university graduate with over seven years of customer service and retail experience. Renowned for exceptional communication, assertiveness, and organizational skills, with a strong ability to solve problems, resolve conflicts, and adapt to dynamic environments. Seeking a remote travel agency position to leverage extensive customer service expertise and a passion for travel. Notable achievements include being on the academic honor roll, being a member on the Pre Law Society, and an involvement in a cold case investigation, demonstrating analytical and research skills. Proficient in multitasking, team collaboration, and customer relationship management.
Overview
6
6
years of professional experience
Work History
INDEPENDENT STUDY
Toronto Police Services
01.2024 - Current
- Assisting Toronto Police with the investigation of a cold case
- Conducted thorough research into the details of the cold case, including reviewing police reports, witness statements, and forensic evidence
- Collaborated with mentors, advisors and peers knowledgeable on the case to gain insights and guidance
- Analyzed and evaluated evidence and information related to the case to identify potential leads, discrepancies and patterns
- Paid meticulous attention to detail when examining evidence and reconstructing timelines and sequences related to the events of the case
STYLE ADVISOR
Aritzia
03.2022 - Current
- Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume.
- Managed the entire shopping experience for clients, putting together outfits and providing personalized style tips.
- Set appointments and met with clients in showrooms to conduct personalized wardrobe planning for both casual and professional looks and guided clients through custom experience.
- Enrolled at Aritzia University to develop further knowledge on sales, products, workplace safety etc.
SALES ASSOCIATE
Winners TJX
10.2019 - 09.2021
- Acted as initial contact in addressing customer concerns.
- Engaged positively with each customer, providing professional and polite support for customer needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve any conflicts.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Worked closely with front-end staff to assist customers.
ADMINISTRATIVE ASSISTANT
Hybrid Logistics
07.2018 - 07.2019
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
- Handled management of communication by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education
Honours Bachelor of Applied Science in Justice Studies - Justice Studies
University of Guelph
Guelph, ON06.2024
Diploma in Community and Justice Services -
Humber Institute of Technology And Advanced Learning
Toronto, ONSkills
- Strong Written and Verbal Communication
- Team Collaboration
- Adaptability
- Conflict Resolution
- Analytical Thinking
- Problem Solving
- Creativity
- Negotiation
- Flexibility
Highlight Of Qualifications
- Over 5 years of customer service experience
- A member on The Pre-Law Society
- Certificate on Completion of Ethical Research
- Actively working on a cold case with the Toronto Police
- Team Collaboration
- Fast Learner
- Critical Thinking Skills
References Available
References are Available upon Request
Professional Development
Restorative Justice for Sexual Harm: Why I Fought for a Circle, Not a Courtroom, Presented at the University of Guelph Humber, Justice Studies, 03/06/2024
Timeline
INDEPENDENT STUDY
Toronto Police Services
01.2024 - Current
STYLE ADVISOR
Aritzia
03.2022 - Current
SALES ASSOCIATE
Winners TJX
10.2019 - 09.2021
ADMINISTRATIVE ASSISTANT
Hybrid Logistics
07.2018 - 07.2019
Honours Bachelor of Applied Science in Justice Studies - Justice Studies
University of Guelph
Diploma in Community and Justice Services -
Humber Institute of Technology And Advanced Learning
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