Isabella Erstling
San Diego
Summary
Motivated college student skilled in caring for over 50 different species of animals. Ranging from reptiles like alligators and snakes, to mammals all the way from large ex-racehorses to small capuchin monkeys. Recognized for my accomplishments in delivering baby animals, administering medications, and assisting in surgeries and medical procedures. Offers in-depth knowledge on topics relating to both animals and client communications. Diligent and hardworking assistant in both sales and veterinary practices. Dedicated to creating the best relationships with all animals, clients, and co-workers. Knowledgeable and skilled in grooming, administering medications, stall/pen cleaning, and handling customers/clients. Competent in delivering information as well as calmly taking in and communicating with customers regarding complaints and criticism. Skilled in heavy lifting and am able to endure long work hours; wether it be a slow and calm shift, or a heavily packed and busy day. I am a thorough organizer, never leaving a task unfinished. An excellent leader whom wants and appreciates criticism and advice to better myself for future tasks and jobs if the opportunity arises. Having a flexible and positive mindset helps me become the best employee and co-worker I am able to be in order to not only succeed at my position in my job; but my life and future career as well.
Overview
7
7
years of professional experience
Work History
Nail Artist
Myself
Fort Collins
12.2025 - Current
- Made this business myself from the ground up. Learned all the practices and standard sanitation and health routines. On the path to getting my official license by the end of summer 2026.
- Created unique nail art designs tailored to client preferences.
- Maintained cleanliness and sanitation of tools and workspace before and after every client.
- Managed scheduling to accommodate client appointments effectively.
- Developed promotional materials to attract new clients through social media platforms.
- Followed safety protocols while working with chemicals used during treatment processes.
Team Member
Panera Bread
San Diego
09.2024 - Current
- Prepared food items following standard recipes and safety guidelines.
- Maintained cleanliness of dining areas and food preparation stations.
- Assisted team members with daily operations and workflow management.
- Operated cash register efficiently during peak customer times.
- Stocked inventory and ensured proper rotation of food products.
- Handled customer inquiries and resolved concerns promptly.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
President
Women's Club
Tampa
08.2023 - Current
- Founded this club myself, I built the standards, curriculum, and put together to board, teacher supervisor, and created displays at fairs to promote it.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Established fundraising strategies to increase financial support for programs and services.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Developed and implemented strategies to increase club membership.
- Organized monthly meetings, assigned agenda topics, and led discussions.
- Created a budget for the year and monitored expenses.
- Recruited new members by attending events and giving presentations.
- Oversaw all administrative tasks such as filing paperwork and managing records.
- Worked closely with faculty advisors to ensure alignment of goals.
- Established a clear set of rules and guidelines for the club operations.
- Participated in leadership development programs to gain knowledge and skills.
- Collaborated with other mental health professionals to coordinate services for clients.
- Directed educational sessions on topics such as anger management, stress reduction, self defense, and problem-solving techniques.
- Directed group discussions on topics such as self-esteem, relationships, and mental and physical health care needs.
- Created drills for students to practice their self-defense techniques in real-world scenarios.
- Lead registration of new members, interviewed new members, collected fees, and answered questions about the facility's policies and procedures from both parents, staff, school board, and member
Sales Representative
Hollister.Co
Tampa
08.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color, style, and process number.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Set up, activated, and processed customer accounts.
Aquarium Volunteer
Tarpon Springs Aquarium
Tampa
07.2019 - 10.2023
- Maintained and monitored the health of aquatic animals in both fresh and saltwater systems.
- Performed routine maintenance on tanks, pumps, filters and related equipment.
- Tracked inventory of live specimens, feed stocks and other materials.
- Repaired damaged aquariums or tanks as needed for safety purposes.
- Cleaned algae off glass walls and decorations inside aquariums using specialized tools.
- Educated visitors on proper care techniques when handling marine life at aquaria exhibits.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted and led educational shows and demonstrations involving snakes, alligators, turtles, sharks, and stingrays.
- Led tours and camps visiting the aquarium and provided demonstrations and lessons on the animals on display.
Dog Daycare Assistant
K-9 Adventures
Tampa
09.2022 - 02.2023
- Greeted customers and their pets upon arrival, ensuring all paperwork and health records was completed accurately.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management and owner.
- Provided routine care for dogs such as feeding, walking, bathing, brushing, nail trimming, and ear cleaning.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Monitored dog interactions to ensure safety of both animals and humans.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Separated aggressive dogs, and diffused hostile and territorial actions between two or more dogs.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines and customers.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Maintained professional working relationships with co-workers by communicating effectively.
- Educated customers about animal nutrition, preventive healthcare measures, training, future adoption and dog breeds, and information about the business.
- Responded quickly to emergency situations involving injured or ill animals.
- Administered medications by oral, intravenous, and dietary means.
- Attended seminars related to canine health and behavior topics in order to stay up-to-date on industry trends and practices.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Maintained clean, organized, and sanitized office and desk space.
Special Needs Animal Handler
Ladybug Sanctuary Farm
Tampa
01.2022 - 09.2022
- Assisted special needs animals with activities of daily living such as eating, drinking, and walking.
- Cared for hospitalized animals under direction of veterinarian staff.
- Assisted veterinarians with physical examinations of animals.
- Observed behavior of patients to detect symptoms of illness or injury.
- Restrained and stabilized animals during examination and treatment to prevent injuries in a humane manner.
- Provided daily care for rescued animals including feeding, cleaning, grooming, and exercising them.
- Administered medications prescribed by veterinarians according to instructions.
- Maintained and monitored livestock health, feeding schedules and shelter conditions.
- Attached and detached medical accessories to animals like fake limbs and "wheelchairs".
- Cleaned stalls and pens to maintain a hygienic environment for the livestock.
- Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
Goat Nanny
The Dancing Goat
Tampa
12.2020 - 07.2021
- Assisted in milking goats using a vacuum-assisted milking system and by hand.
- Prepped goats and stations for milking using appropriate cleaning solutions, assembling machines, placing feed, and loading tubes and buckets with iodine, skin safe soap, water, and sanitizing solution.
- Performed general maintenance on farm machinery such as milking machines, high powered vacuums, trailers, and general changes to lightbulbs, wiring, and fences and gates when needed.
- Managed inventory of supplies used for feeding livestock and maintaining the facility.
- Administered vaccines and medications prescribed by veterinarians to sick or injured animals.
- Assisted with the daily feeding and watering of livestock.
- Monitored and cared for sick or injured animals including medication administration, using needles, syringes, supplements, bandages, and over the counter medications.
- Participated in procedures related to breeding and raising livestock such as artificial insemination, dehorning, castrating, tagging and branding, vaccinating and hoof trimming.
- Marked livestock to identify ownership and grade using brands, tags or tattoos.
- Assisted veterinarians with physical examinations of animals.
- Recorded patient histories, patient observations, treatments, and medications administered.
- Cleaned and sterilized surgical instruments before and after procedures.
- Lead and directed the birthing process of newborn animals as well as trained others on the birthing procedure.
Education
High School Diploma -
Colorado State University
Fort Collins, CO05-2029
Skills
- Client Account Management
- Account Development
- Records Management
- Account Management
- Customer Service
- Animal Restraint
- Medication Administration
- Client Education
- Veterinary Standards and Procedures
- Cleaning and Sanitizing
- Relationship Building
- First Aid
- Emergency Response
- Excellent Communication
- Project Management
- Project Leadership
- Organizational Systems
- Computer Skills
- Client Consultations
- Team Leadership
- Documentation and Reporting
- Heavy Lifting
Timeline
Nail Artist
Myself
12.2025 - Current
Team Member
Panera Bread
09.2024 - Current
President
Women's Club
08.2023 - Current
Sales Representative
Hollister.Co
08.2023 - 12.2023
Dog Daycare Assistant
K-9 Adventures
09.2022 - 02.2023
Special Needs Animal Handler
Ladybug Sanctuary Farm
01.2022 - 09.2022
Goat Nanny
The Dancing Goat
12.2020 - 07.2021
Aquarium Volunteer
Tarpon Springs Aquarium
07.2019 - 10.2023
High School Diploma -
Colorado State University