ISABELLA DOBRIJEVIC
Summary
Committed and motivated customer service representative with exceptional customer service and data management skills. Strong work ethic, professional demeanor and great initiative.
Overview
5
5
years of professional experience
Work History
Server / Hostess
Beveragino
06.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Marina Dock Hand
Muskoka Lakes Marine
05.2023 - 08.2023
- Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Supported marina maintenance tasks for a clean and well-organized environment.
- Streamlined vessel check-in and check-out processes to improve customer experiences.
- Conducted regular inventory checks of supplies and equipment for efficient marina operations.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
Receptionist / Customer Service / Cashier
Wax-On Laser and Waxbar
06.2019 - 09.2022
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Provided clerical support to staff to improve efficiency and enhance productivity
- Maintained daily calendars and set appointments with clients
- Oversaw office inventory by restocking supplies and new products
- Responded to telephone inquiries from clients
- Entered data in software to keep records of client's information
- Responded to customer concerns and issues
Port Sandfield Marina Member
Port Sandfield Marina
06.2021 - 09.2021
- Opened and closed the store and balanced the register at the end of the day
- Worked in the store in charge of cash register and customer service
- Maintained the store and docks
- Answered phone and directed calls to the proper service/sales departments
- Assisted sales and service departments with inquiries and office work
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cabana Crew Member
Pride Marina
06.2020 - 09.2020
- Worked gas dock, filling boats, jet-skis, etc
- Worked in store in charge of cash register and customer service
- Opened and closed store and balanced register at end of day
- Cleaned boats, as well as covered and uncovered boats at beginning and end of day
- Maintained store and docks
- Answered phone and directed calls to proper service/sales departments
- Assisted sales and service departments with inquiries and office work
Administrative Assistant
Old Stonehenge Development Corp
06.2018 - 05.2020
- Entered invoice data into company database and updated details, including customer contacts to keep information current
- Maintained physical and electronic filing systems
- Conducted research using various media sources to obtain relevant data for staff requirements
- Assisted with administrative tasks, including filing and answering phones
- Various administrative skills
- Efficient time management and prioritization
- Excellent Customer Service skills
- Fluent in French
Education
Bachelor of Arts - Psychology
Dalhousie University
Halifax, NS05.2027
High School Diploma -
Toronto Prep School
Toronto, ON06.2022
Skills
- Various administrative skills
- Efficient time management and prioritization
- Excellent Customer Service skills
- Fluent in French
- Store Maintenance
- Appointment Booking
- Patient Reception
- Order Management
- Organization
- Phone Etiquette
- Mental Health Awareness
Languages
French
Limited Working
Timeline
Server / Hostess
Beveragino
06.2023 - 08.2023
Marina Dock Hand
Muskoka Lakes Marine
05.2023 - 08.2023
Port Sandfield Marina Member
Port Sandfield Marina
06.2021 - 09.2021
Cabana Crew Member
Pride Marina
06.2020 - 09.2020
Receptionist / Customer Service / Cashier
Wax-On Laser and Waxbar
06.2019 - 09.2022
Administrative Assistant
Old Stonehenge Development Corp
06.2018 - 05.2020
Bachelor of Arts - Psychology
Dalhousie University
High School Diploma -
Toronto Prep School
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