Isabella Di Rosa
Victoria
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Hairdresser
Independent
Victoria, BC
01.2024 - Current
- Designed and executed customized haircuts to meet diverse client preferences.
- Utilized advanced coloring techniques to enhance client satisfaction and hair health.
- Provided expert consultations on hairstyle trends and maintenance for clients.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
Childcare Provider
Private Clientele
05.2024 - 04.2026
- Supervised children during playtime, ensuring safety and engagement.
- Adapted caregiving strategies to meet diverse needs of children with varying age groups.
- Developed and implemented educational activities to promote learning and creativity.
- Maintained open communication with parent through out entire employment
General clerk – Full time
Save on Foods
02.2019 - 11.2019
- Assisted customers with any questions with a polite and friendly manner
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to enhance overall store performance and operations.
Housekeeping – Full time
Poets Cove Resort and Spa
05.2018 - 10.2018
- Made beds, replaced linens, stocked rooms, dusted and vacuumed
- Provided excellent customer service by positively interacting with guests and acting upon opportunities to assist
- Worked effectively in fast-paced environments.
Assistant – Part time
Ernesto Tiling and Natural Stone
03.2017 - 02.2018
- Assisted in material selection and sourcing, enhancing project quality and client satisfaction.
- Coordinated project timelines and schedules to ensure timely completion of tiling and stone installation tasks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Hairdressing
Vancouver Island University
01.2016
Graduated High School - Dogwood Diploma
06.2015
Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
Timeline
Childcare Provider
Private Clientele
05.2024 - 04.2026
Hairdresser
Independent
01.2024 - Current
General clerk – Full time
Save on Foods
02.2019 - 11.2019
Housekeeping – Full time
Poets Cove Resort and Spa
05.2018 - 10.2018
Assistant – Part time
Ernesto Tiling and Natural Stone
03.2017 - 02.2018
Graduated High School - Dogwood Diploma
Hairdressing
Vancouver Island University