Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Isabella Delli Colli-Gianniotti

Toronto,ON

Summary

Enthusiastic, reliable, and professional. Takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.

Overview

5
years of professional experience

Work History

Little Kickers

Youth Soccer Coach
04.2022 - 02.2023

Job overview

  • Coached classes of up to 20 kids ages 2-9
  • Promoted good sportsmanship and fostered a positive team environment by modelling respectful behaviour both on and off the field.
  • Promoted love of the game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
  • Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
  • Developed and led age- and ability-appropriate soccer training drills.

El Mocambo

Host
12.2021 - 01.2022

Job overview

  • Supported successful events with accurate tracking of attendance numbers using electronic scanning devices and manual counts when necessary.
  • Contributed to efficient crowd management through effective communication with team members and supervisors regarding entry patterns and potential problems.
  • Mitigated potential conflicts through diplomatic handling of situations involving unruly patrons or disagreements among attendees during ticket verification.
  • Upheld venue policies consistently, ensuring a fair and enjoyable experience for all attendees.
  • Assisted patrons in finding their seats, contributing to a positive event atmosphere.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Cineplex VIP

Host/Food Runner
08.2019 - 04.2020

Job overview

  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Addressed customer complaints and inquiries to verify satisfaction.

Bruno's Fine Foods

Cashier
03.2018 - 08.2019

Job overview

  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions.

Education

York University
Toronto, ON

Bachelor of Arts from History And Anthropology
04.2026

University Overview

  • Study Abroad: Greece; A Modern History - CYA, Athens, Greece

Trebas Institute
Toronto, ON

Advanced Diploma from Audio Engineering & DJ Arts
01.2023

University Overview

Skills

Skills

  • Event Knowledge
  • Dependability
  • Assertiveness
  • Quick Learner
  • First Aid Training
  • Crowd Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail

Languages Spoken

- English

- Italian

Timeline

Youth Soccer Coach
Little Kickers
04.2022 - 02.2023
Host
El Mocambo
12.2021 - 01.2022
Host/Food Runner
Cineplex VIP
08.2019 - 04.2020
Cashier
Bruno's Fine Foods
03.2018 - 08.2019
York University
Bachelor of Arts from History And Anthropology
Trebas Institute
Advanced Diploma from Audio Engineering & DJ Arts

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Isabella Delli Colli-Gianniotti