Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
References
Timeline
Generic

ISABELLA DELLELCE

Summary

Server/Bartender with over 5 years' experience in a multitude of hospitality settings, and a focus on ensuring customer satisfaction through communication and prompt, accurate service. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

SERVER

LOT 88 STEAKHOUSE
08.2023 - Current
    • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
    • Maintained a clean and orderly dining area for an enjoyable guest experience.
    • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
    • Handled cash transactions accurately, contributing to balanced daily financial reports.
    • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
    • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
    • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
    • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
    • Served food and beverages promptly with focused attention to customer needs.

SERVER / BARTENDER

FIRST ROUND SPORTS BAR
01.2019 - 08.2023
  • Open and Close shift duties
  • Prepare tables with special attention to sanitation and order
  • Attending to customers upon entrance to the restaurant
  • Presenting menus, serving and helping customers select food/beverages
  • Take and serve orders
  • Prepare and execute specialty drink orders
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment.

BARTENDER

BOULEVARD
01.2022 - 01.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

SERVER / BARTENDER

THE NASH
01.2021 - 01.2023
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.

HOSTESS

CHUCKS ROADHOUSE
01.2018 - 01.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

Forensic Sciences -

Laurentian University

OSSD -

Westside Secondary School
01.2019

Skills

  • Smart Serve Certified
  • Safe Food Handling
  • Adaptable
  • Friendly
  • Courteous
  • Service Oriented
  • Efficient
  • Observant
  • Responsible/Trustworthy
  • Professional Appearance
  • Strong Work Ethic

Roles And Responsibilities

  • Open and Close shift duties
  • Prepare tables with special attention to sanitation and order.
  • Attending to customers upon entrance to the restaurant
  • Presenting menus, serving and helping customers select food/beverages.
  • Take and serve orders.
  • Prepare and execute specialty drink orders.
  • Answer questions or make recommendations for complementary products.
  • Collaborate with other restaurant servers and kitchen/bar staff.
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment.

References

Available upon request.

Timeline

SERVER

LOT 88 STEAKHOUSE
08.2023 - Current

BARTENDER

BOULEVARD
01.2022 - 01.2023

SERVER / BARTENDER

THE NASH
01.2021 - 01.2023

SERVER / BARTENDER

FIRST ROUND SPORTS BAR
01.2019 - 08.2023

HOSTESS

CHUCKS ROADHOUSE
01.2018 - 01.2020

Forensic Sciences -

Laurentian University

OSSD -

Westside Secondary School

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ISABELLA DELLELCE