Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Bella Daviss

Langley

Summary

Dynamic hospitality professional with a strong work ethic and proven guest engagement skills at Red Robin. Adept at enhancing customer experiences through effective teamwork and upselling techniques. Recognized for maintaining a positive atmosphere while managing multiple responsibilities, ensuring high satisfaction levels and fostering lasting relationships with patrons.

Overview

8
8
years of professional experience

Work History

Server

Red Robin
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Hostess/Expo Runner

Red Robin
04.2024 - 09.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Temporary Educational Assistant Work Experience

Peterson Road Elementary
10.2022 - 11.2022
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Assistant Dance Teacher

Creative Edge Dance Studio
09.2021 - 02.2022
  • Managed classroom behavior effectively, maintaining a positive learning environment for all students.
  • Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
  • Assisted lead dance teacher in choreographing routines for performances and competitions.
  • Offered constructive criticism during rehearsals while also acknowledging individual accomplishments, fostering personal growth among dancers.
  • Supported dancers through warm-up exercises prior to classes or performances.
  • Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment, teaching correct dance techniques to help prevent injuries.

Babysitter

Family Friends And Neighbors
01.2018 - 11.2021
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Cashier Helper Volunteer

Sportsplex Health & Athletic Club
12.2019 - 12.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.

Education

English 12

Dw Poppy
Langley, BC
10-2025

Skills

  • Strong work ethic
  • Guest engagement
  • Hospitality service expertise
  • Team collaboration
  • Dependable and responsible
  • Friendly, positive attitude

Accomplishments

    Was mentioned in U.S Red Robin newsletter for a positive Google review based off of customers experience. Guests mentioned how it was difficult to eat out with their children, but after dining with me, were eager to go out again. This was a couple of weeks after being promoted to server.

Timeline

Server

Red Robin
09.2024 - Current

Hostess/Expo Runner

Red Robin
04.2024 - 09.2024

Temporary Educational Assistant Work Experience

Peterson Road Elementary
10.2022 - 11.2022

Assistant Dance Teacher

Creative Edge Dance Studio
09.2021 - 02.2022

Cashier Helper Volunteer

Sportsplex Health & Athletic Club
12.2019 - 12.2019

Babysitter

Family Friends And Neighbors
01.2018 - 11.2021

English 12

Dw Poppy

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Bella Daviss