Isabella Cerna
Edmonton,AB
Overview
5
5
years of professional experience
Work History
Team Leader Manager
RW&CO Reitmans (Canada) Limited
05.2022 - Current
- Resolved customer service issues by finding immediate solutions and deescalating aggressive situations
- Enhanced team productivity by implementing efficient workflow processes, setting clear performance expectations and creating a positive and collaborative work environment
- Led employee relations through effective communication, coaching, training, and development
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Handled various responsibilities including payroll management, closing and opening responsibilities and cash management
Ride Operator
West Edmonton Mall, Galaxyland
12.2021 - 05.2022
- I was in charge of operating multiple attractions safely and efficiently. This included keeping close watch and attention for extended periods of time
- My responsibilities included providing excellent customer service and effective communication about ride safety, information and kind greetings.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- I was promoted to learning more advanced rides while at my time here.
Server
Canterbury Foundation
04.2020 - 08.2021
- At Canterbury, I served daily meals to senior residents with compassion and accuracy
- I learned to deal with tough situations that required patience and empathy. This was my first introduction to working with individuals with advance support needs. I learned that I was drawn to helping others and getting to know residents with various chronic conditions, including dementia, parkinson's disease and with mobility and cognitive issues
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- I also learned to juggle many tasks, remember orders and dietary restrictions while also offering polite conversation
Volunteer Attendant
Ice on Whyte
01.2020 - 01.2020
Education
Bachelor of Science - Nursing
Macewan University
Edmonton, AB04-2026
High School Diploma -
Archbishop MacDonald Edmonton Catholic High School
Edmonton, AB06-2022
Clinical Experience
600 Clinical hours to be completed by the end of my third year which will be completed on April 25th 2025
I have experience in the following units
- WestView Health Centre - Stony Plain; Inpatient Unit
- Misericordia Community Hospital - Inpatient Orthopedic Surgery 6E
- Grey Nuns Community Hospital - Inpatient Stroke and Geriatrics Unit 52
- Misericordia Community Hospital - Acute Inpatient Psychiatry 2W
- Misericordia Community Hospital - Inpatient General Surgery 5W
- Currently: WestView Health Centre - Stony Plain; Public Health
- Upcoming: Labour and Delivery & Postpartum
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader Manager
RW&CO Reitmans (Canada) Limited
05.2022 - Current
Ride Operator
West Edmonton Mall, Galaxyland
12.2021 - 05.2022
Server
Canterbury Foundation
04.2020 - 08.2021
Volunteer Attendant
Ice on Whyte
01.2020 - 01.2020
Bachelor of Science - Nursing
Macewan University
High School Diploma -
Archbishop MacDonald Edmonton Catholic High School
Similar Profiles
Ashebir AsratAshebir Asrat
IT officer at LIMITEDIT officer at LIMITED
Jui Vishvas ChavanJui Vishvas Chavan
Social Media Freelancer at CanadaSocial Media Freelancer at Canada
Tochukwu Franca OdeleTochukwu Franca Odele
Coordinator at CanadaCoordinator at Canada
Taylor PeckfordTaylor Peckford
Pharmacy Student at Mint Health and Drugs MeridianPharmacy Student at Mint Health and Drugs Meridian
Peter NtumyPeter Ntumy
Senior Facilities Assistant at WorleySenior Facilities Assistant at Worley