Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
Generic

Isabella Cezar Cardoso

Halifax,Canada

Summary

Dedicated kinesiology student with hands-on experience as a secretary at a physiotherapy clinic. Strong organizational and communication skills developed while supporting patient care and administrative functions. Proficient in managing scheduling, patient records, and facilitating effective communication between clients and healthcare professionals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Team Member

Michaels
Moncton, New Brunswick
06.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Managed returns, refunds, exchanges, and other customer inquiries.
  • Answered phone calls from customers inquiring about services or products offered by the store.
  • Assisted in training new employees on company procedures.
  • Utilized problem-solving skills to resolve conflicts between customers or employees.

Secretary/ Co-op Program

ReConnect Clinic
Moncton, New Brunswick
10.2022 - 01.2023
  • Eagerly greeted guests, providing information when needed.
  • Assisted in Pilates and Yoga Classes.
  • Helped organize entertaining raffles to promote fundraising and community engagement at the clinic.
  • Efficiently maintained the cleanliness of the clinic.
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Event Coordinator

YMCA
Moncton, NB
06.2021 - 08.2021
  • Monitored budgeting alongside the YMCA team to ensure cost efficiency.
  • Received Proper Leadership Training
  • Ensured effective communication between suppliers before, during and after the event.
  • Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
  • Assisted guests throughout the duration of the event by providing directions or answering questions.

Education

High School Diploma -

Bernice MacNaughton High School
Moncton, N.B.
06-2023

Bachelor of Science - Kinesiology

Dalhousie University
Halifax, NS

Skills

  • Communication and Self Advocacy
  • Schedule Management
  • File Management
  • Customer Service
  • Teamwork and Collaboration
  • Data Analysis

Certification

  • Workplace Standard First Aid with CPR-C
  • WHMIS Certified

Volunteer Experience

Gay Student Alliance, Volunteer, 2022-09, 2022-12, Organized Projects and Student Involvement, Contributed Innovative Ideas

Languages

Portuguese
Native/ Bilingual
Spanish
Professional
English
Native/ Bilingual

References

Provided upon request

Timeline

Service Team Member

Michaels
06.2023 - Current

Secretary/ Co-op Program

ReConnect Clinic
10.2022 - 01.2023

Event Coordinator

YMCA
06.2021 - 08.2021

High School Diploma -

Bernice MacNaughton High School

Bachelor of Science - Kinesiology

Dalhousie University

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Isabella Cezar Cardoso