Isabella Borg
Vista
Summary
Dependable professional with extensive experience in fast-paced, physically demanding environments. Demonstrated ability to collaborate effectively in teams while maintaining a focus on safety and efficiency. Proficient in multitasking and operating equipment, with a strong capacity to adapt to changing operational needs. Committed to delivering high standards of customer satisfaction and operational excellence as a Ramp Agent with American Airlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Trainer
Vail Resorts Inc
Wolcott
05.2024 - Current
- Maintained high-quality service in a fast-paced environment by managing multiple tables simultaneously.
- Operated POS systems for order accuracy and transaction handling.
- Worked collaboratively with teammates during peak hours to ensure smooth operations.
- Trained new hires on service standards and restaurant procedures.
- Demonstrated strong physical endurance and customer focus during long shifts.
Car Rental Agent
Dollar Thrifty Car Rental
Gypsum
10.2023 - 05.2024
- Delivered excellent customer service while processing reservations, check-ins, and returns in a high-traffic airport environment.
- Assisted customers with vehicle selection and rental agreements.
- Worked outdoors in varying weather conditions while moving, parking, and preparing vehicles for customer pickup.
- Resolved customer complaints professionally, often under time pressure, while maintaining a positive attitude.
Outside Service Staff Member
Town of Gypsum
Gypsum
05.2022 - 10.2023
- Maintained and staged golf carts to ensure readiness, cleanliness, and functionality for guests.
- Assisted in organizing golf tournaments and daily operations, requiring teamwork and logistical coordination.
- Supported the pro shop, helping guests with inquiries and merchandise.
- Adapted to weather conditions and changing needs to maintain excellent service.
Education
Some College (No Degree) - Criminal Justice
California State University San Marcos
San Marcos, CASkills
- Customer service
- Team building
- Conflict resolution
- Employee training
- Time management and physical stamina
- Adaptability to changing conditions
- Quick learning and reliability under pressure
- Equipment maintenance and cleanliness standards
- Communication skills
Affiliations
- Student athlete
Certification
- CPR certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Server Trainer
Vail Resorts Inc
05.2024 - Current
Car Rental Agent
Dollar Thrifty Car Rental
10.2023 - 05.2024
Outside Service Staff Member
Town of Gypsum
05.2022 - 10.2023
Some College (No Degree) - Criminal Justice
California State University San Marcos
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