ISABELLA BARKER
Rohnert Park
Summary
Dynamic customer service professional with assistant experience excelling in client relationship management and animal care. Proven ability to multitask and resolve issues efficiently, fostering trust and satisfaction among clients. Skilled in medication administration and team building, contributing to a positive and productive work environment.
Overview
6
6
years of professional experience
Work History
CSR - Customer Service Representative
Sagamore Animal Hospital
Rye
07.2024 - Current
- Guided clients with their needs ranging from booking appointments to medical related questions
- Restrained animals, administered vaccines, helped with regular hospital maintenance, and aided technicians and doctors wherever needed
- Built strong relationships and trust with clients and patients
- Managed multiple online pharmacy, insurance, and direct booking platforms
Customer Service Representative
BROADVIEW ANIMAL HOSPITAL
Milton
10.2023 - 07.2024
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Focused on ensuring the health and well-being of animals in our care
Veterinary Assistant/CSR
REDWOOD PET CLINIC
Greenbrae
08.2020 - 07.2023
- Actively listened to customers, handled concerns quickly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times
- Cleaned and disinfected exam areas and kennels to prevent diseases and control odors
- Administered medications to animals in treatment and documented changes in condition
- Recorded symptoms and documented medical observations to inform treatment decisions
- Restrained animals for examination and treatment
- Assisted in examination and treatment of animals
- Administered injections, oral medications and topically applied medications prescribed by veterinarian
- Monitored vital signs and provided nursing care for animals
- Collected and processed samples for laboratory testing
- Helped anywhere needed in the clinic, including but not limited to surgery, exams, front desk, cleaning, helping clients, etc.
- Created long-lasting relationships with both clients and their pets
- Helped manage a growing team
Sales Associate
PACIFIC SUNWEAR
San Rafael
04.2019 - 08.2020
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Sales Associate
TILLY'S
San Rafael
11.2018 - 04.2019
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
Education
Bachelor of Arts - Business Administration And Management
Great Bay Community College
New Hampshire06-2027
Skills
- Leadership
- Records preparation
- Multitasking
- Customer Service
- Animal handling
- Product/Medication Knowledge
- Animal care
- Team building
- Problem solving
- Client relationship management
- Communication skills
- Medication administration
Accomplishments
- Certified in Reptile, Amphibian, Avian, and Small Mammal Emergency First Aid (2023)
References
References available upon request.
Timeline
CSR - Customer Service Representative
Sagamore Animal Hospital
07.2024 - Current
Customer Service Representative
BROADVIEW ANIMAL HOSPITAL
10.2023 - 07.2024
Veterinary Assistant/CSR
REDWOOD PET CLINIC
08.2020 - 07.2023
Sales Associate
PACIFIC SUNWEAR
04.2019 - 08.2020
Sales Associate
TILLY'S
11.2018 - 04.2019
Bachelor of Arts - Business Administration And Management
Great Bay Community College
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