Isabella Baligad
Redondo Beach
Summary
Dedicated professional with a proven track record at Artesia Deli and Coffee, excelling in relationship-building, multitasking, and enhancing customer satisfaction. Skilled in cash handling, fostering team cohesion, and providing exceptional service with patience and empathy in fast-paced environments. Experienced in childcare, ensuring safety and well-being while engaging children in educational activities. Adept at household management and maintaining open communication with parents to create a supportive, nurturing environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server and Hostess
Zanes
Hermosa Beach, CA
02.2022 - Current
- Exceptional Multitasking and Efficiency: Managed multiple tables simultaneously during high-volume shifts, ensuring prompt service and attention to detail.
- Team Collaboration and Leadership: Collaborated effectively with team members for seamless workflow, trained new hires on restaurant protocols, and enhanced overall team performance.
- Customer Service Excellence: Built strong relationships with regular customers, addressed complaints professionally, and provided personalized recommendations, boosting guest satisfaction.
- Operational Expertise: Performed opening and closing duties, maintained cleanliness and organization, and used downtime to restock supplies for seamless service transitions.
- Health and Safety Adherence: Followed strict health and safety protocols, ensured menu knowledge for allergy concerns, and maintained a safe and welcoming dining environment.
Private Nanny
One Family
Palos Verdes Estates, CA
09.2024 - Current
- Strong Parent Relationships: Foster open communication with parents, providing regular updates on each child’s progress and addressing their individual needs.
- Engaging Childcare Activities: Entertain children with games, puzzles, books, and creative indoor/outdoor activities that promote learning and fun.
- Nurturing Daily Routines: Prepare healthy snacks, assist with bedtime routines, and provide consistent care to support children’s emotional well-being.
- Organized and Responsible: Maintain a clean and orderly environment by tidying play areas and ensuring a safe, structured home atmosphere.
- Positive Role Modeling: Establish boundaries and set clear behavior expectations, fostering a respectful and supportive environment for children.
Summer Camp Counselor
West End Health and Racquet Club
Torrance, CA
06.2022 - Current
- Dynamic Leadership and Engagement: Lead diverse groups of children through exciting camp activities, fostering participation with high energy and enthusiasm.
- Positive Role Model and Mentor: Provide constructive guidance, promote healthy habits, and cultivate a supportive environment for campers of varying ages and skill levels.
- Conflict Resolution and Behavioral Support: Mediate camper conflicts and collaborate with counselors to address behavioral challenges, ensuring a safe and positive experience for all.
- Creative Activity Coordination: Organize and actively participate in group activities, using coaching and leadership to inspire teamwork and enjoyment among campers.
- Effective Communication with Families: Maintain strong connections with parents, providing updates on their child’s camp experience and addressing concerns with care and professionalism.
Front Desk Receptionist
South End Health and Racquet Club
Torrance, CA
04.2024 - 09.2025
- Warm Guest Interactions: Greet guests with professionalism and engage in friendly conversations while managing the check-in process to create positive first impressions.
- Organized Front Desk Management: Maintain a clean and welcoming front office environment while efficiently handling high-volume phone calls and directing inquiries to appropriate personnel.
- Appointment Coordination: Schedule, coordinate, and confirm appointments using reservation software, minimizing conflicts and ensuring smooth operations.
- Administrative Support: Perform tasks such as filing, data entry, and document preparation to enhance office workflow and efficiency.
- Confidentiality and Payment Handling: Process room deposits, fees, and payments while safeguarding sensitive customer information in adherence to privacy guidelines.
Coach
Sand And Surf Soccer Club
Manhattan Beach, CA
08.2024 - 11.2024
- Performance Assessment and Development: Conduct regular assessments to track athlete progress, develop individualized training plans, and enhance team performance.
- Opponent Analysis and Strategy: Analyze opponent strategies to prepare athletes for competitive scenarios, ensuring readiness and tactical advantage.
- Motivational Coaching: Inspire athletes to reach their personal bests through positive reinforcement, personalized training, and continuous feedback.
- Community Engagement and Sportsmanship: Organize outreach programs to promote sportsmanship and foster a positive, supportive team atmosphere.
- Collaboration and Relationship Building: Work with fellow coaches to share insights and build strong relationships with players' families to encourage athletic growth and involvement.
Shift Leader
Artesia Deli And Coffee
Redondo Beach, CA
03.2021 - 02.2022
- Team Leadership and Communication: Directed high-demand shifts by implementing streamlined processes, fostering teamwork, and enhancing staff communication.
- Employee Training and Development: Trained new hires on company policies and provided ongoing feedback and skill development to boost team performance.
- Operational Excellence: Addressed challenges with action plans, maintained a safe and clean work environment, and ensured adherence to safety guidelines.
- Customer Satisfaction: Resolved complaints thoughtfully, introduced a feedback system for insights, and delivered prompt, courteous service to enhance guest experiences.
- Cash Handling and Accuracy: Oversaw daily transactions and cash handling procedures, maintaining accurate records and minimizing discrepancies with POS software.
Education
Master of Science - Occupational Therapy
Transfer School
Unknown06-2030
Bachelor of Science - Psychology
El Camino College
Torrance, CA06-2026
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-2022
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Activity planning
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Table bussing
- Safe food handling
- Food running
- Guest relations
- Attention to detail
- Time management
- Listening skills
- Hospitality services
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Private Nanny
One Family
09.2024 - Current
Coach
Sand And Surf Soccer Club
08.2024 - 11.2024
Front Desk Receptionist
South End Health and Racquet Club
04.2024 - 09.2025
Summer Camp Counselor
West End Health and Racquet Club
06.2022 - Current
Server and Hostess
Zanes
02.2022 - Current
Shift Leader
Artesia Deli And Coffee
03.2021 - 02.2022
Master of Science - Occupational Therapy
Transfer School
Bachelor of Science - Psychology
El Camino College
High School Diploma -
Redondo Union High School