Isabella Baligad
Redondo Beach
Summary
Dedicated professional with a proven track record at Artesia Deli and Coffee, excelling in relationship-building, multitasking, and enhancing customer satisfaction. Skilled in cash handling, fostering team cohesion, and providing exceptional service with patience and empathy in fast-paced environments. Experienced in childcare, ensuring safety and well-being while engaging children in educational activities. Adept at household management and maintaining open communication with parents to create a supportive, nurturing environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server and Hostess
Zanes
02.2022 - Current
- Exceptional Multitasking and Efficiency: Managed multiple tables simultaneously during high-volume shifts, ensuring prompt service and attention to detail.
- Team Collaboration and Leadership: Collaborated effectively with team members for seamless workflow, trained new hires on restaurant protocols, and enhanced overall team performance.
- Customer Service Excellence: Built strong relationships with regular customers, addressed complaints professionally, and provided personalized recommendations, boosting guest satisfaction.
- Operational Expertise: Performed opening and closing duties, maintained cleanliness and organization, and used downtime to restock supplies for seamless service transitions.
- Health and Safety Adherence: Followed strict health and safety protocols, ensured menu knowledge for allergy concerns, and maintained a safe and welcoming dining environment.
Private Nanny
One Family
09.2024 - Current
- Strong Parent Relationships: Foster open communication with parents, providing regular updates on each child’s progress and addressing their individual needs.
- Engaging Childcare Activities: Entertain children with games, puzzles, books, and creative indoor/outdoor activities that promote learning and fun.
- Nurturing Daily Routines: Prepare healthy snacks, assist with bedtime routines, and provide consistent care to support children’s emotional well-being.
- Organized and Responsible: Maintain a clean and orderly environment by tidying play areas and ensuring a safe, structured home atmosphere.
- Positive Role Modeling: Establish boundaries and set clear behavior expectations, fostering a respectful and supportive environment for children.
Summer Camp Counselor
West End Health and Racquet Club
06.2022 - Current
- Dynamic Leadership and Engagement: Lead diverse groups of children through exciting camp activities, fostering participation with high energy and enthusiasm.
- Positive Role Model and Mentor: Provide constructive guidance, promote healthy habits, and cultivate a supportive environment for campers of varying ages and skill levels.
- Conflict Resolution and Behavioral Support: Mediate camper conflicts and collaborate with counselors to address behavioral challenges, ensuring a safe and positive experience for all.
- Creative Activity Coordination: Organize and actively participate in group activities, using coaching and leadership to inspire teamwork and enjoyment among campers.
- Effective Communication with Families: Maintain strong connections with parents, providing updates on their child’s camp experience and addressing concerns with care and professionalism.
Front Desk Receptionist
South End Health and Racquet Club
04.2024 - 09.2025
- Warm Guest Interactions: Greet guests with professionalism and engage in friendly conversations while managing the check-in process to create positive first impressions.
- Organized Front Desk Management: Maintain a clean and welcoming front office environment while efficiently handling high-volume phone calls and directing inquiries to appropriate personnel.
- Appointment Coordination: Schedule, coordinate, and confirm appointments using reservation software, minimizing conflicts and ensuring smooth operations.
- Administrative Support: Perform tasks such as filing, data entry, and document preparation to enhance office workflow and efficiency.
- Confidentiality and Payment Handling: Process room deposits, fees, and payments while safeguarding sensitive customer information in adherence to privacy guidelines.
Coach
Sand And Surf Soccer Club
08.2024 - 11.2024
- Performance Assessment and Development: Conduct regular assessments to track athlete progress, develop individualized training plans, and enhance team performance.
- Opponent Analysis and Strategy: Analyze opponent strategies to prepare athletes for competitive scenarios, ensuring readiness and tactical advantage.
- Motivational Coaching: Inspire athletes to reach their personal bests through positive reinforcement, personalized training, and continuous feedback.
- Community Engagement and Sportsmanship: Organize outreach programs to promote sportsmanship and foster a positive, supportive team atmosphere.
- Collaboration and Relationship Building: Work with fellow coaches to share insights and build strong relationships with players' families to encourage athletic growth and involvement.
Shift Leader
Artesia Deli And Coffee
03.2021 - 02.2022
- Team Leadership and Communication: Directed high-demand shifts by implementing streamlined processes, fostering teamwork, and enhancing staff communication.
- Employee Training and Development: Trained new hires on company policies and provided ongoing feedback and skill development to boost team performance.
- Operational Excellence: Addressed challenges with action plans, maintained a safe and clean work environment, and ensured adherence to safety guidelines.
- Customer Satisfaction: Resolved complaints thoughtfully, introduced a feedback system for insights, and delivered prompt, courteous service to enhance guest experiences.
- Cash Handling and Accuracy: Oversaw daily transactions and cash handling procedures, maintaining accurate records and minimizing discrepancies with POS software.
Education
Master of Science - Occupational Therapy
Transfer School
Unknown06-2030
Bachelor of Science - Psychology
El Camino College
Torrance, CA06-2026
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-2022
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Activity planning
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Table bussing
- Safe food handling
- Food running
- Guest relations
- Attention to detail
- Time management
- Listening skills
- Hospitality services
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Private Nanny
One Family
09.2024 - Current
Coach
Sand And Surf Soccer Club
08.2024 - 11.2024
Front Desk Receptionist
South End Health and Racquet Club
04.2024 - 09.2025
Summer Camp Counselor
West End Health and Racquet Club
06.2022 - Current
Server and Hostess
Zanes
02.2022 - Current
Shift Leader
Artesia Deli And Coffee
03.2021 - 02.2022
Master of Science - Occupational Therapy
Transfer School
Bachelor of Science - Psychology
El Camino College
High School Diploma -
Redondo Union High School
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