Isabella Avelar
Weaverville
Summary
Dynamic Starbucks Barista Trainer at Holiday Market with proven leadership in developing training programs that enhance barista performance and customer service. Expert in coffee preparation and staff coaching, fostering a culture of excellence and teamwork. Recognized for exceptional customer service and effective complaint handling, ensuring a positive experience for all of my customers and team members.
Overview
2
2
years of professional experience
Work History
Starbucks Barista Trainer
Holiday Market
11.2022 - Current
Made drinks while multi-tasking. Stocked inventory. Made customer connections. Develop and deliver comprehensive training programs for new baristas, focusing on coffee preparation, customer service, cash handling, and store procedures.
Performance Evaluation:
Evaluate barista performance, provide constructive feedback, and track progress.
Product Knowledge:
Educate baristas on coffee origins, roasting profiles, and flavor characteristics, ensuring they can accurately explain and recommend products to customers.
Customer Service:
Greet customers, take orders, prepare and serve beverages and food items according to Starbucks standards.Team Leadership:
May delegate tasks and coordinate work assignments within the team, as needed. Over the weekends I made sure the team was assigned to their duties. Met customers needs
Education
Trinity High School
Weaverville, CASkills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Coffee expertise
- Order taking
- Barista mentoring
- Staff coaching
- Espresso preparation
- Employee performance management
- Performance improvements
- Complaint handling
- Excellent memory
- Cash register operation
- Clear communication
- Active listener
- Attention to detail
- Exceptional customer service
- Opening and closing duties
- Team leadership
- Menu memorization
Timeline
Starbucks Barista Trainer
Holiday Market
11.2022 - Current
Trinity High School
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