Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Aoelua

Grand Terrace

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

2019
2019
years of professional experience

Work History

Medical Receptionist

RadNet
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Ultrasound Technician

BA Imaging
  • Performed ultrasound scans including abdomen, pelvic transabdominal and transvaginal, small parts, OB, Venous and Arterial Doppler, Carotid and other examinations as required.
  • Identified and noted abnormalities found during tests.
  • Prepared the preliminary sonographer reports and assessed the technical quality and completeness of ultrasounds.
  • Monitored patient comfort level during testing and followed established policies and procedures to ensure the care and safety of the patient while undergoing ultrasound examinations.

Vascular Sonographer

Legsavers
  • Scan and explain all types of exams being done (arterial, aorta-iliac, venous, and carotid) along with proper protocols needing to be followed by patient
  • Complete diagnostic ultrasound exams with ability to recognize anatomy and pathology in all modalities (2D, M-Mode, and Spectral, Color, Tissue Doppler)
  • Drafting of the preliminary report complete with preliminary findings/diagnoses appropriate for surgeon review.
  • Perform Venous mapping, venous insufficiency study, Fistula / graft surveillance for subsequent evaluation by the physician.
  • Differentiating normal from abnormal sonographic cross-sectional anatomy with in depth knowledge of abdominal, renal, pelvic, thyroid, scrotal and vascular pathology.

Front Desk Receptionist

MGM Grand Casino
05.2014 - 12.2018
  • Welcomed large volume of guests and improved overall customer service.
  • Effectively balanced room and suite inventory for a 5,000+ multi-property hotel.
  • Facilitated mentor/mentee program for on-board agents.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained updated knowledge of all company changes or events to provide substantial customer service and generate revenue for the company

Flight Attendant

Spirit Airlines Inc.
05.2013 - 05.2014
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Followed safety, passenger and supply pre-flight checklists.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.

Education

Diploma - Diagnostic Medical Sonography

North-West College - Long Beach
06.2022

Skills

  • Administrative support
  • Appointment coordination
  • Experienced in medical terminology
  • Reception management
  • Skilled in Microsoft Office tools
  • HIPAA regulations knowledge
  • Insurance billing proficiency
  • Medical records management
  • Clinical office operations

Timeline

Front Desk Receptionist

MGM Grand Casino
05.2014 - 12.2018

Flight Attendant

Spirit Airlines Inc.
05.2013 - 05.2014

Medical Receptionist

RadNet

Ultrasound Technician

BA Imaging

Vascular Sonographer

Legsavers

Diploma - Diagnostic Medical Sonography

North-West College - Long Beach

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Isabella Aoelua