Isabella Alvarado
Coquitlam,BC
Summary
I am a passionate worker and can work in a fast-paced environment. While coordinating employees not just clothing but all of the departments. Employee hiring, onboarding and training to meet service and performance standards. Making healthy relationships with anyone I work with and hope to bring a smile everywhere I go.
Overview
5
5
years of professional experience
Work History
SportingLife
Softgoods - Department Manager
Burnaby, BC
08.2021 - Current
- Implemented targeted merchandising and promotional strategies that directly contributed to achieving sales targets.
- Managed staff scheduling and coordination to maintain optimal peak-hour coverage and strengthen customer service.
- Resolved customer complaints promptly, ensuring service satisfaction.
- Promoted teamwork and open communication, strengthening workplace culture.
- Trained new staff on departmental policies and procedures, facilitating smooth integration into the team.
- Handled cash management during opening and closing duties as part of the management team.
Arcteryx
Customer Service Seasonal
North Vancouver, British Columbia
10.2025 - 12.2025
- Assisted during peak winter season by analyzing and problem solving customer issues promptly.
- Collaborated with customers to identify optimal solutions for problems during calls within seconds.
- Investigated website and backend issues related to payments and functionality.
- Effectively managed various tasks during peak call times while handling calls and assisting with customer email issue support.
Education
High School Diploma -
Burnaby Central Secondary
Burnaby06-2021
Skills
- Sales strategy
- Customer relationship management
- Customer service
- Staff hiring and training
- Staff scheduling
- Workflow coordination
- Time management
- Problem solving
- Conflict resolution
- Relationship building and management
Timeline
Arcteryx
Customer Service Seasonal
10.2025 - 12.2025
SportingLife
Softgoods - Department Manager
08.2021 - Current
High School Diploma -
Burnaby Central Secondary