Summary
Overview
Work History
Education
Certification
Timeline
Generic

ISABELLA ALONZI

Aurora,Canada

Summary

Motivated and results-oriented business student with a proven track record in customer service, team leadership, and sales support. Experienced in driving revenue, optimizing operations, and fostering long-term client relationships. Proficient in utilizing CRM tools such as Salesforce, implementing upselling techniques, and overseeing high-volume service operations. Acknowledged for exceptional communication skills, problem-solving abilities, and adaptability crucial for excelling in dynamic sales positions. Currently maintaining a perfect 4.0 GPA while balancing online work and studies, showcasing outstanding time management skills and a commitment to achieving goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Red Bulb Espresso Bar
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed new way of bring in more revenue.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Royal Stouffville Golf Course
05.2023 - Current
  • Lead a team of servers to enhance customer satisfaction and streamline service processes at Royal Stouffville Golf Course.
  • Supervise bar operations, ensuring compliance with health standards while boosting team efficiency through effective leadership.
  • Coordinate with kitchen staff to deliver seamless dining experiences, fostering a culture of teamwork and mutual support.
  • Optimize workflow to improve service speed and quality, contributing to a noticeable increase in customer retention and satisfaction.
  • Manage inventory, minimizing waste and maintaining optimal stock levels to ensure uninterrupted service.
  • Maintained a friendly demeanor and product knowledge.
  • Develop creative solutions for service challenges, driving continuous improvement in customer experience.

Shift Manager

McDonald's
03.2019 - 07.2023
  • Efficiently organized shift operations to deliver fast, accurate, and friendly customer service.
  • Maintained strict adherence to food safety guidelines and McDonald's golden standard.
  • Implemented strategies to minimize food waste.
  • Achieved low wait times for both drive-thru and in-store customers, consistently ranking among the top-performing stores in the province.
  • Effectively resolved customer issues with a friendly and polite approach.
  • Motivated team to achieve operational goals, fostering a positive work culture and consistently delivering exceptional customer service.

Sale Development Representative

Trusscore
09.2021 - 06.2022
  • Assisted sales team in client calls, enhancing communication and client satisfaction.
  • Facilitated effective sales pitches, contributing to increased client engagement.
  • Maintained client database using Salesforce, ensuring accurate and up-to-date information, which facilitated timely follow-ups by sales representatives.
  • Worked on an Excel-based system to streamline client referrals, significantly improving workflow efficiency and enabling sales reps to focus on high-value tasks.

Education

BBA - International Business

University of Fredericton
Online
12-2028

Certification

  • Smart Serve
  • Food Handlers AUG 2020 - AUG 2025
  • Infection Control Certification FEB 2021 - Present

Timeline

Assistant Manager

Red Bulb Espresso Bar
10.2024 - Current

Assistant Manager

Royal Stouffville Golf Course
05.2023 - Current

Sale Development Representative

Trusscore
09.2021 - 06.2022

Shift Manager

McDonald's
03.2019 - 07.2023

BBA - International Business

University of Fredericton

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ISABELLA ALONZI