Isabella Abel Denee
Squamish,B.C
Summary
Highly motivated, enthusiastic and organized individual with over 7 years of experience in a managerial role. I look forward to contributing my leadership, communication and work ethic to support the growth of your organization.
Overview
12
12
years of professional experience
Work History
GM Department Manager
Walmart Canada
01.2022 - Current
- Responsible for shipping & receiving, redistribution of product, customer service, organizing warehouse
- Maintaining 15 different departments at once, and assigning specific duties to all associates within the departments
- Preforming daily reports on inventory, as well as shrink reports
- Operating the photo lab and electronics department assisting customers helping them to find alternative options if the specific product is not in stock, or is not carried in store
- Maintaining a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Assisting in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Supporting colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Manager
Zephyr Cafe
06.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsibilities include; managing entire cafe/restaurant on a daily basis, placing orders, performing opening and closing duties, and training new employees
- Fully trained in specific areas of the restaurant
- Working in the kitchen
- Following recipes and cooking and prepping meals, as well as baking pastries and cakes for the front of house
- Line cook duties
- Preparing meals for customers on the spot in an extremely fast paced environment, and memorizing specific dishes
- Front of house duties
- Taking orders from customers with patience and preparing coffee and food orders in a timely manor
Manager
Cloudburst Café
01.2018 - 12.2021
- Good leadership qualities, quick to respond to customers' needs and have strong communication skills
- Making the monthly schedules and finding suitable replacements for staff absence
- Forecasting needs & ordering supplies, hiring and onboarding new employees
- Training of employees, problem solving and resolving customer complaints
- Closing duties, cash out and deposits, prepping for next day's service
- Food preparation and meeting health and safety regulations
Hostess & Busser
Tandoori Grill
06.2016 - 01.2017
- Maintain a clean, tidy and welcoming front-of-house experience
- Knowledge of food and beverage health and safety initiatives
- Teamwork and collaboration skills
- Understanding the needs of wait staff to ensure sections are not overcrowded
- Taking and organizing reservations, clearing tables, cleaning tables and re-setting tables, seating patrons
- Occasional food runner and bussing
Glitter Tattoo Artist
Glitter Hut
06.2014 - 09.2015
- Applying glitter tattoos on children and adults, handling cash
- Responsible for maintaining clean and sanitized area, in charge of opening
- Setting up tent area, and closing duties
Sales Clerk
Whoola Toys Corp
06.2012 - 09.2012
- Customer care and service
- Cashier duties
- Stocking and inventory
Education
Skills
- Operations Management
- Organizational Development
- Staff Training and Development
- Customer service
Languages
English
Native or Bilingual
Italian
Native or Bilingual
References
- Fumiko Toyoshima, Whoola Toys Corp, 604-698-7937
- Adrian Blachut, Zephyr Cafe, (778) 714-4363
- Erin Worrod, Glitter Hut, +1 (604) 966-8457
- Ava Villanueva, Cloudburst café, +1(778) 266-7076
- Steven Sears, Transportation Superintendent Sunshine Coast, 604-741-2741
Timeline
GM Department Manager
Walmart Canada
01.2022 - Current
Manager
Zephyr Cafe
06.2021 - 10.2023
Manager
Cloudburst Café
01.2018 - 12.2021
Hostess & Busser
Tandoori Grill
06.2016 - 01.2017
Glitter Tattoo Artist
Glitter Hut
06.2014 - 09.2015
Sales Clerk
Whoola Toys Corp
06.2012 - 09.2012