Isabela Carmela Malabuyoc
Prince George,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bandstra Transportation Systems
07.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Completed data entry tasks with accuracy and efficiency.
- Handling customer requests and a variety of paperwork in order to support the daily operations.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Completing reports, and assisting warehouse/drivers as needed with their paperwork.
Childcare Worker
Carney Hill Neighbourhood Center Society
04.2022 - 07.2023
- Implemented daily routines and activities to stimulate and engage children.
- Promoted good behavior with positive reinforcement methods.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
- Strengthened parent-child relationships with regular communication regarding child progress and needs.
- Documented children's growth and development.
Guest Service Agent
Sandman Hotel Group
09.2021 - 04.2022
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
- Maintained consistent positive customer feedback.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maintained high level of professionalism and discretion when dealing with guests.
Human Resources Assistant
Diversify Offshore Staffing Solutions
02.2021 - 07.2021
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Collated and check all attendance prior to submission to Finance, ensure compliance with time-keeping rules and regulations, and process attendance data, which includes, but is not limited to, overtime pay, holiday pay, and employee leaves.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Compiled employee records from individual departments to maintain central files.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Set up orientations and initial training for new employees.
- Worked well in a team setting, providing support and guidance.
Education
Post Diploma - Human Resources Management
College of New Caledonia
Prince George, BC04.2023
Bachelor of Science - Psychology
Centro-Escolar University
Makati City, Philippines01.2019
Skills
- Self-motivated, initiative, maintain a high level of energy
- Passionate about achieving a challenging position
- Able to work at a fast pace
- Willing to learn and serve people
- Has a good sense of time management while still achieving quality work
- Able to adapt to individuals quickly
- Strong problem-solving skills with an ability to work independently
- Has excellent knowledge using Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Critical Thinking
Timeline
Customer Service Representative
Bandstra Transportation Systems
07.2023 - Current
Childcare Worker
Carney Hill Neighbourhood Center Society
04.2022 - 07.2023
Guest Service Agent
Sandman Hotel Group
09.2021 - 04.2022
Human Resources Assistant
Diversify Offshore Staffing Solutions
02.2021 - 07.2021
Post Diploma - Human Resources Management
College of New Caledonia
Bachelor of Science - Psychology
Centro-Escolar University
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