Summary
Overview
Work History
Education
Skills
Languages
Csea Involvement
Affiliations
Languages
References
Timeline
Generic

Isabela Telles

Gilroy

Summary

Dynamic Labor Relations Representative with CSEA, with expertise in collective bargaining and conflict resolution. Demonstrated success in negotiating contracts and leveraging data analysis to enhance strategic initiatives. Proven ability to foster teamwork, manage grievances effectively, and conduct impactful training sessions, while coordinating multiple office and state-wide projects. Committed to driving optimal outcomes in labor relations through innovative solutions.

Overview

10
10
years of professional experience

Work History

Labor Relations Representative

CSEA
San Jose
07.2023 - Current
  • Facilitated successful collective bargaining agreements.
  • Analyzed contractual agreements to enhance collective bargaining strategies.
  • Analyzed worker issues and proposed effective solutions aligned with labor contracts.
  • Conducted training sessions for unit members.
  • Gathered information and statistics for economic and labor-related proposals.
  • Researched wage rates of comparable organizations in order to determine competitive compensation packages.
  • Developed strategies for managing grievances and resolving disputes at the lowest levels possible.
  • Reviewed and assisted with updating job descriptions.
  • Provided advice and guidance on how best to handle difficult situations.
  • Negotiated contracts that addressed wages, hours of work, overtime pay provisions, health care coverage, retirement plans, and other terms of employment.
  • Represented employers at grievance and other hearings.

Sr. Staff Secretary

Gilroy Unified School District
Gilroy
09.2021 - 06.2023
  • Create and update spreadsheets to track and report data.
  • Anticipate leadership needs by preparing or gathering records, reports, and correspondence.
  • Manage staff calendars and coordinated travel, meeting, and hotel accommodations.
  • Prepares a wide variety of material such as letters, requisitions, forms, and various reports including board briefings and contracts.
  • Provides information where judgment knowledge and interpretation of established procedures/policies is required.
  • Assists in completing State and Federal budget reports.

Labor Relations Rep. Intern

CSEA
Gilroy
02.2023 - 05.2023
  • Completed the 100-day member intern program with the South Bay Field Office.
  • Negotiated contracts and MOUs for assigned chapters while providing insightful viewpoints in contract language and problem-solving.
  • Participated in several disciplinary meetings while advocating for members.
  • Effectively enrolled potential members in their respective chapters.

Office Coordinator I

Gilroy Unified School District
Gilroy
09.2018 - 09.2021
  • Wide variety of complex secretarial and administrative support functions.
  • Organize and coordinate meetings, transportation for field trips.
  • Maintain confidential files and appointment schedule for site administrator.
  • Maintain students' permanent records, register, and assign new students to classes.

Office Clerk III

Gilroy Unified School District
Gilroy
10.2017 - 09.2018
  • Receive, request, and maintain student files.
  • Checks and monitors student attendance daily, completing reports and contacting parents/guardians of absent students based on district policies and procedures.
  • Types letters, memos, reports, correspondence, requisitions, and other materials.
  • Answer phones, greet parents, students, and visitors.

Assistant Studio Manager

Orangetheory Fitness
Morgan Hill
03.2016 - 10.2017
  • Handle member escalations, account holds, cancellations, and refund requests.
  • Manage the sales team of 8+ including hiring, onboarding, and training. Setting personal team members' goals and expectations while constantly hitting monthly goals for the team.
  • Engage, manage and maintain multiple social media accounts.
  • Create and manage monthly sales team schedules.

Sales Associate

Orangetheory Fitness
Morgan Hill
11.2015 - 03.2016
  • Greet members by first name. Answer phones and emails. Proficient with Mind Body Online tools.
  • Provide tours of the studio and class introduction to firstcomers.
  • Sales of memberships constantly hitting personal goals.

Education

Some College (No Degree) - Business Administration and Management

Central State University
Wilberforce, OH

Skills

  • Teamwork and Collaboration
  • Self-Motivated
  • Data analysis
  • Conflict resolution
  • Project management
  • Collective bargaining

Languages

  • Fluent in English
  • Portuguese
  • Spanish

Csea Involvement

  • Chapter President of CSEA Chapter 69 - Gilroy.
  • Jacketed Steward.
  • Area C Representative for the Education Committee.

Affiliations

  • Girl Scout Troop Leader and Gilroy Service Unit 604 Volunteer Apreciation Coordinator

Languages

Spanish
Professional
Portuguese
Native/ Bilingual

References

References available upon request.

Timeline

Labor Relations Representative

CSEA
07.2023 - Current

Labor Relations Rep. Intern

CSEA
02.2023 - 05.2023

Sr. Staff Secretary

Gilroy Unified School District
09.2021 - 06.2023

Office Coordinator I

Gilroy Unified School District
09.2018 - 09.2021

Office Clerk III

Gilroy Unified School District
10.2017 - 09.2018

Assistant Studio Manager

Orangetheory Fitness
03.2016 - 10.2017

Sales Associate

Orangetheory Fitness
11.2015 - 03.2016

Some College (No Degree) - Business Administration and Management

Central State University

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Isabela Telles