Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabela Rangel

Stockton

Summary

Dynamic Surgery Scheduling Coordinator at Dignity Health with expertise in insurance verification and surgical care. Proven ability to enhance patient relations and streamline procedure scheduling, ensuring efficient operations. Skilled in obtaining authorizations and maintaining HIPAA compliance, contributing to high-quality patient services and operational excellence.

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Cerner, IDX teletraking and epic.

Overview

2
2
years of professional experience

Work History

Surgery Scheduling Coordinator

Dignity Health
10.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Checked patients in and out and collected payments.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for Gastrology.
  • Verified insurance coverage and obtained pre-authorizations.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Registered and verified patient records before triage with most up-to-date information.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Call Center Representative

Dignity Health
03.2023 - 10.2024
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Trained and mentored new PBX operations employees.
  • Created and maintained company phone directory with current extensions and staff information.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Kept records of calls placed and charges incurred.

Education

Medical Office Administrator - Medical Office

UEI College
Stockton, CA
10-2023

Skills

  • Insurance verification
  • Surgical care
  • HIPAA compliance
  • Procedure scheduling
  • Calendar management
  • Patient relations
  • Office workflow support
  • Facility coordinating
  • Data entry proficiency
  • Obtaining authorizations
  • Insurance pre-certifications
  • Maintaining confidentiality
  • Verifying insurance
  • Office administration
  • Schedule coordination
  • Pre-authorization management

Languages

Spanish
Native or Bilingual

Timeline

Surgery Scheduling Coordinator

Dignity Health
10.2024 - Current

Call Center Representative

Dignity Health
03.2023 - 10.2024

Medical Office Administrator - Medical Office

UEI College

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Isabela Rangel