Isabela Dominguez
Imperial Beach
Summary
Detail-oriented professional with expertise in order fulfillment and customer service. Proven track record in enhancing customer satisfaction and optimizing inventory management. Committed to delivering seamless e-commerce experiences.
Adaptable professional with a proven ability to enhance customer experiences in digital shopping environments. Known for strong teamwork and effective problem-solving skills, consistently meeting deadlines and exceeding service expectations.
Dedicated professional with strong order fulfillment and e-commerce strategy skills. Committed to enhancing customer satisfaction through effective communication and streamlined processes.
Overview
3
3
years of professional experience
Work History
Digital Shopper
Neiman Marcus
San Diego, CA
12.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to maintain visual merchandising standards across the store.
- Monitored inventory levels and communicated restock needs to ensure product availability.
- Adapted quickly to changes in store layout and promotional strategies, ensuring seamless transitions.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Digital Shopper
Vons Grocery Store
San Diego, CA
09.2024 - 12.2025
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Fresh Cut Clerk
Vons Grocery Store
San Diego, CA
09.2024 - 12.2025
- Ensured freshness and quality of produce through daily inspections and adherence to safety standards.
- Assisted customers with product selection, providing exceptional service and support.
- Maintained cleanliness and organization of produce displays, enhancing visual appeal.
- Monitored inventory levels to facilitate timely restocking of fresh cut items.
- Cleaned and sanitized equipment used for service or stocking food service products.
- Promoted a positive work atmosphere through effective communication and collaboration with colleagues across departments.
- Supported store initiatives by participating in cross-training opportunities within other departments as needed.
- Delivered high-quality fresh cut products by adhering to established guidelines for cutting techniques and presentation standards.
Order Picker/Order Packer
Amazon
San Ysidro, CA
11.2022 - 01.2023
- Operated handheld scanners to efficiently locate and pick items for customer orders.
- Ensured accuracy in order fulfillment by conducting quality checks before packaging.
- Collaborated with team members to optimize workflow and improve picking efficiency.
- Adhered to safety protocols and maintained clean, organized work areas at all times.
- Trained new hires on order picking processes and best practices for equipment use.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
Education
The Charter School of San Diego
San Diego, CA2020
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
Timeline
Digital Shopper
Neiman Marcus
12.2025 - Current
Digital Shopper
Vons Grocery Store
09.2024 - 12.2025
Fresh Cut Clerk
Vons Grocery Store
09.2024 - 12.2025
Order Picker/Order Packer
Amazon
11.2022 - 01.2023
The Charter School of San Diego