Isabela Antillon
Sylmar
Summary
Detail-oriented student with a focused interest in the legal field, leveraging operations management experience to optimize team performance and customer satisfaction. Proven ability to resolve issues effectively while maintaining high standards in service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Tickle Tree Cafe
La Crescenta
09.2025 - Current
- Collaborated with team members to streamline service operations and enhance customer experience.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Managed cash register and processed customer transactions, ensuring accurate payments and efficient service.
Prepared Foods Team Member
Whole Foods Market Inc
Westwood
11.2024 - 08.2025
- Provided superior customer service, including immediate attention and follow-through on all customer questions and requests.
- Wrapped and packaged food items according to retail standards, enhancing product presentation.
- Executed food safety procedures, maintaining cleanliness of display cases and ensuring timely stock rotation.
- Ensured accurate retail pricing and signage, supporting effective promotional sales.
Operations Manager
Chick-fil-A
Northridge
03.2022 - 08.2024
- Managed team performance expectations, monitored goal progress, and provided feedback to enhance team effectiveness.
- Empowered team members by delegating responsibilities according to individual strengths.
- Trained new employees and delegated tasks aligned with team members' strengths to optimize daily operations.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints with tailored solutions to ensure high levels of customer satisfaction.
Education
Bachelor of Arts - Political Science
University of California, Los Angeles
Westwood, CA06-2026
Associate of Arts - Political Science
College of The Canyons
Valencia, CA06-2024
Skills
- Customer service
- Attention to detail
- Communication skills
- Team collaboration
- Adaptability
- Conflict resolution
Affiliations
- UCLA Pre-Law Society, Member
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front of House Employee
Tickle Tree Cafe
09.2025 - Current
Prepared Foods Team Member
Whole Foods Market Inc
11.2024 - 08.2025
Operations Manager
Chick-fil-A
03.2022 - 08.2024
Bachelor of Arts - Political Science
University of California, Los Angeles
Associate of Arts - Political Science
College of The Canyons