Isabel Torres
Folsom,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
01.2023 - Current
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Tracked metrics, to stay up to date on operations.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Been with company 6 years, starting as teller
- Answered customer questions and explained available services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Assistant Director
Kids Quest, Inc.
08.2017 - 12.2018
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
After School Teacher
Phoenix Private School K-8
10.2015 - 02.2018
- Substitute for 6 weeks for computer tech, p.e. and communications
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Organized and stored toys and classroom materials to maintain order in activity areas.
Brand Representative
Justice Tween Brands
01.2015 - 11.2016
- Welcome customers by greeting them at the door and assisting them
- Explained current promotional items and featured sales
- Processed payments by totaling purchases; processing cash, store credit, and checks
Education
High school diploma -
Folsom High School
Folsom, CA05.2014
Skills
- Banking
- Classroom Experience
- Schedule management
- Office Administration
- Financial Services
- Management
- Payroll
- Office Management
- Teaching
- Microsoft Outlook
- Classroom Management
- Phone Etiquette
- Personal Assistant Experience
- Clerical Experience
- Interviewing
- Sales management
- Branch operations
- Workflow optimization
- Operations oversight
Gold Award Recognition
Dwayne Sawhill has recognized you with a Gold Award for the following reason: Deliver together.
"Isabel, thank you for stepping into the leader role by going above and beyond to support your team during leader absence. You demonstrated amazing leadership qualities by supporting both your team and your market, and I look forward to seeing your continued growth. Thank you so much for all that you do"
Timeline
Assistant Financial Center Manager
Bank of America
01.2023 - Current
Assistant Director
Kids Quest, Inc.
08.2017 - 12.2018
After School Teacher
Phoenix Private School K-8
10.2015 - 02.2018
Brand Representative
Justice Tween Brands
01.2015 - 11.2016
High school diploma -
Folsom High School