Isabel Tat
Hamilton,ON
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cash Vault and Operations Supervisor
GardaWorld Cash Services
Mississauga, ON
02.2017 - Current
- Managed a team of 347 unionized cash-in-transit armed employees.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Resolved conflicts between team members and addressed complaints or grievances.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Determined staffing needs, developing schedules to staff all shifts. Scheduled shifts and shift changes to accommodate workload and customer needs.
- Assigned tasks to team members to complete within designated time frames.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Adhered to dual control processes and audited and balanced vault.
Community Security and General Maintenance
Camp Manitou
Parry Sound, ON
07.2021 - 10.2023
- Followed work orders and specifications for equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings and grounds.
- Conducted regular patrols of key areas to spot and control security concerns.
Head of Security Operations
Expert Security
Woodbridge, ON
12.2014 - 03.2020
- Led a team of 25 trained security guards.
- Oversaw safety of guests, employees and assets by enforcing and regulating security policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
Operations Support
GardaWorld Cash Services
Mississauga, ON
04.2015 - 02.2017
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
Security Guard
Maple Leafs Sports & Entertainment
Toronto, ON
03.2015 - 03.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Training and Recruiting Administrator
GardaWorld Protective Services
Toronto, ON
08.2014 - 04.2015
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
Security Site Supervisor
Intercon
Toronto, ON
03.2013 - 08.2014
- Recorded incident reports with detailed accounts of occurrences.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
Education
Kinesiology
York University
Toronto, ON2011
Skills
- Employee Relations
- Safety and Security
- Loss Prevention Expertise
- Asset Protection
- Customer Relations
- Logistics Coordination
- Staff Supervision
- Compliance Management
- Customer Service and Support
- Security Management
Languages
English
Vietnamese
Certification
- Standard First Aid and CPR - October 2023
- The Ontario Association Chiefs of Police (OACP) Certification - November 2020
- Possession and Acquisition License (PAL) - August 2018
- Private Security & Investigative Services License - August 2013
- Smart Serve Certification - January 2015
Timeline
Community Security and General Maintenance
Camp Manitou
07.2021 - 10.2023
Cash Vault and Operations Supervisor
GardaWorld Cash Services
02.2017 - Current
Operations Support
GardaWorld Cash Services
04.2015 - 02.2017
Security Guard
Maple Leafs Sports & Entertainment
03.2015 - 03.2016
Head of Security Operations
Expert Security
12.2014 - 03.2020
Training and Recruiting Administrator
GardaWorld Protective Services
08.2014 - 04.2015
Security Site Supervisor
Intercon
03.2013 - 08.2014
Kinesiology
York University