Isabel Spence

Residents

• Built relationships with residents in order to promote their physical, intellectual, emotional, social, and spiritual well-being.
• Listened to and identified each residents’ preferences, wishes, and needs.

Leadership

• Managed Community Life Assistant and Chaplain including coaching, training, supporting, and developing staff schedule.
• Developed, facilitated, and evaluated programmes/outings for residents in the Courtyard.
• Oversaw, coached, and mentored Recreation Students.
• Developed and Distributed monthly calendar and newsletter

Volunteers

• Developed, initiated, and oversaw volunteers

Families

• Communicated with families throughout the courtyard (i.e. newsletters, memos, calendars, etc.).
• Worked with families and interdisaplinary team to developed care plans

• Enhanced participant enjoyment by creating and implementing diverse recreational activities.
• Assisted in organizing special events, resulting in increased community engagement.
• Maintained a safe and clean facility, ensuring a positive environment for all users.
• Monitored resident progress through ongoing evaluation and documentation of responses to recreational activities.
• Utilized adaptive equipment to support patients'' varying abilities during recreational activities.
• Facilitated increased independence in daily living skills through targeted recreational interventions focused on strengthening functional abilities.

• Trained team members in successful strategies to meet operational and sales targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Generated repeat business by developing and maintaining strong team of 15 employees devoted to customer service.
• Hired, trained and supervised retail team members.
• Optimized store displays and appearance via strategic merchandising.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Increased efficiency and team productivity by promoting operational best practices.
• Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
• Communicated with managers of other departments to maintain transparency.

• Virtually delivered recreational programs to meet needs and preferences of diverse resident population.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Worked with Activity Pro and Point Click Care
• Comfortable developing care plans that implement person centered goal, focus, and interventions for residents

• Enhanced participant enjoyment by planning and implementing diverse recreational activities.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Worked with Activity Pro and Point Click Care
• Comfortable developing care plans that implement person centered goal, focus, and interventions for residents