Isabel Sebastian
Camarillo
Summary
Dynamic and results-driven professional with extensive experience in patient relations and office management at various Dental and Orthodontic offices. Proven track record in enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in document management and cross-functional collaboration, fostering a positive environment that drives team productivity.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Pollack Orthodontics
06.2019 - Current
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Optimized appointment scheduling to accommodate emergency cases, improving patient outcomes.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Enhanced patient experience by managing front office operations efficiently and professionally.
Patient Care Coordinator
Western Dental & Orthodontics
05.2017 - 07.2019
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Office Manager
YA Family Dental
05.2017 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Business Manager
Western Dental & Orthodontics
02.2015 - 05.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Patient Care Coordinator
Western Dental & Orthodontics
03.2014 - 02.2015
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
Oxnard High School
Oxnard, CABachelor of Arts -
California State University, Channel Islands
Camarillo, CASkills
- Customer service expertise
- Office management
- Patient relations
- Document management
- Sensitive information handling
- Cross-functional collaboration
- Exceptional communication
- Interpersonal relations
- Time management proficiency
- Staff management
- Team leadership
- Administration and operations
Languages
Spanish
Native or Bilingual
Timeline
Front Office Coordinator
Pollack Orthodontics
06.2019 - Current
Patient Care Coordinator
Western Dental & Orthodontics
05.2017 - 07.2019
Office Manager
YA Family Dental
05.2017 - 07.2018
Business Manager
Western Dental & Orthodontics
02.2015 - 05.2017
Patient Care Coordinator
Western Dental & Orthodontics
03.2014 - 02.2015
Oxnard High School
Bachelor of Arts -
California State University, Channel Islands
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