Isabel Ruud
Toronto,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Account Coordinator
Revsuite
Toronto, Ontario
03.2024 - 11.2024
- Managed client relationships by providing timely responses to inquiries.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Managed the daily operations of all assigned social media accounts.
- Identified potential opportunities for collaborations between the company and other organizations.
Receptionist and Assistant
Baz and Banks
Toronto, Ontario
05.2024 - 11.2024
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Kept track of inventory levels in order to reorder supplies as necessary.
- Provided support in managing salon's email and text message communication, as well as the stylists.
Floor Manager/Server
Mullins Irish Pub
Toronto, Canada
01.2020 - 01.2024
- Offered friendly and efficient service to customers, while in charge of the whole floor (15 tables) + bar responsibilities
- Carried out all stock and preparations daily, ensuring smooth service
- Managed all customer service requests, including but not limited to: reservation booking, large event catering and actively responding to customer concerns
- Maintained energy and enthusiasm in fast-paced environment
Server
Mademoiselle
Toronto, Canada
09.2022 - 09.2023
- Provided an upscale dining experience to high-ticket guests
- Followed an extended steps of service program to offer dining experience of the highest quality
- Became familiarized with wine from France, California, Italy
- Learned to work in both autonomies and collaborative serving plans due to individual or shared sections/parties
- Excelled in handling large parties for both dining and late night
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
Server
Regulars Bar
Toronto, Canada
01.2021 - 01.2022
- Catered to high-end clientele for late night bottle reservations, in both main-room and VIP loft
- Cultivated warm relationships with regular customers
- Consistently achieved highest revenue during the Summer Drink Trailer Activation; asked to develop sales strategy for the remainder of the activation
- Followed steps of service to provide guests with pleasant and safe dining experience, taking in to account dietary restrictions and preferences
- Managed cleanliness of assigned section, and kept all work areas clean
Barista and Café Server
Pure Cafe
Skien, Norway
01.2018 - 01.2019
- Maintained clean and attractive product displays to entice customer purchases
- Baked and prepared all offered food and drink items adhering to company quality and food safe standards
- Developed a complete training program for new workers - steps of service, product knowledge, company policy, customer service and safety
- Maintained sanitary dining environment
Server
Perry Bar
Skien, Norway
01.2015 - 01.2019
- Handled all inventory stock and preparations prior to busy hours
- Trained new staff
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Handled all sale reports and daily logs, as well as cash and till balancing
Education
Bachelor of Arts - Psychology
Ryerson University
Toronto, ON05.2024
High School Diploma - Health & Physical education
Hjalmar Johansen
Skien, Norway07.2019
Skills
- Multitasking and Prioritization
- Customer Service Oriented
- Steps of Service
- Calm under Pressure
- Flexible & Adaptable
- Upselling
- Transactions and Cash Handling
Languages
Norwegian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist and Assistant
Baz and Banks
05.2024 - 11.2024
Account Coordinator
Revsuite
03.2024 - 11.2024
Server
Mademoiselle
09.2022 - 09.2023
Server
Regulars Bar
01.2021 - 01.2022
Floor Manager/Server
Mullins Irish Pub
01.2020 - 01.2024
Barista and Café Server
Pure Cafe
01.2018 - 01.2019
Server
Perry Bar
01.2015 - 01.2019
Bachelor of Arts - Psychology
Ryerson University
High School Diploma - Health & Physical education
Hjalmar Johansen
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