Isabel Ruud
Toronto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Floor Manager/Server
Mullins Irish Pub
01.2020 - Current
- Offered friendly and efficient service to customers, while in charge of the whole floor (15 tables) + bar responsibilities.
- Carried out all stock and preparations daily, ensuring smooth service.
- Managed all customer service requests, including but not limited to: reservation booking, large event catering and actively responding to customer concerns.
- Maintained energy and enthusiasm in fast-paced environment.
Server
Mademoiselle
09.2022 - 09.2023
- Provided an upscale dining experience to high-ticket guests.
- Followed an extended steps of service program to offer dining experience of the highest quality.
- Became familiarized with wine from france, california, italy.
- Learned to work in both autonomies and collaborative serving plans due to individual or shared sections/parties.
- Excelled in handling large parties for both dining and late night.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Regulars Bar
2021 - 2022
- Catered to high-end clientele for late night bottle reservations, in both main-room and VIP loft. Cultivated warm relationships with regular customers.
- Catered to high-end clientele for late night bottle reservations, in both main-room and VIP loft.
- Consistently achieved highest revenue during the Summer Drink Trailer Activation; asked to develop sales strategy for the remainder of the activation.
- Followed steps of service to provide guests with pleasant and safe dining experience, taking in to account dietary restrictions and preferences.
- Managed cleanliness of assigned section, and kept all work areas clean.
Barista and Café Server
Pure Cafe
2018 - 2019
- Maintained clean and attractive product displays to entice customer purchases.
- Baked an prepared all offered food and drink items adhering to company quality and food safe standards.
- Developed a complete training program for new workers - steps of service, product knowledge, company policy, customer service and safety.
- Maintained sanitary dining environment.
Server
Perry Bar
2015 - 2019
- Handled all inventory stock and preparations prior to busy hours.
- Trained new staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled all sale reports and daily logs, as well as cash and till balancing.
Education
Bachelor of Arts - Psychology
Ryerson University
Toronto, ON05.2024
High School Diploma -
Hjalmar Johansen
Skien, Norway07.2019
Skills
- Multitasking and Prioritization
- High Volume Dining
- Customer Service Oriented
- Steps of Service
- Calm under Pressure
- Flexible & Adaptable
- Upselling
- Food Safety Standard Certified
- Transactions and Cash Handling
Timeline
Server
Mademoiselle
09.2022 - 09.2023
Floor Manager/Server
Mullins Irish Pub
01.2020 - Current
Server
Regulars Bar
2021 - 2022
Barista and Café Server
Pure Cafe
2018 - 2019
Server
Perry Bar
2015 - 2019
Bachelor of Arts - Psychology
Ryerson University
High School Diploma -
Hjalmar Johansen
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