Isabel Remigio
Toronto,ON
Summary
Highly organized and detail-oriented Office Administrator with over 10 years of experience in managing administrative tasks and providing efficient support to staff and clients. Seeking a challenging position to utilize strong immigration and problem-solving skills in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
Terry Ferreira and Associates
11.2021 - Current
- Facilitated initiation of immigration processes and visa applications by preparing and sending contracts to clients, and delegating responsibilities to designated case managers
- Organized office employees' schedules, processed payroll, and interpreted ESA policies
- Provided human resources support by recruiting candidates, conducting initial interviews, and overseeing performance review meetings
- Managed correspondence via mail and email, as well as organized meeting agendas
- Assisted in budget oversight by tracking expenses, processing invoices, and compiling financial reports
- Interacted with clients and internal stakeholders professionally, addressing immigration inquiries and providing financial guidance
- Prepared and sent quotes to potential and existing clients, as well as negotiated new proposals
- Updated and maintained client cases within company's case management systems.
Administrative Assistant
Terry Ferreira and Associates
02.2020 - 11.2021
- Managed daily office operations, including scheduling appointments, coordinating meetings, and overseeing office equipment maintenance
- Prepared retainers for clients to Visa and Permanent residence applications and distributed to case's responsible
- Greeted clients, answered client’s demand or directed clients to appropriate department after understanding nature of demand
- Coordinated telephone systems and trained new hired staff on systems
- Facilitated communication between departments by directing clients to appropriate department
- Assisted with budget planning and tracking expenses
- Kept track of weekly and annual revenue income
- Kept track of mail and prepared outgoing mail.
Personal Support Worker
Integracare
01.2020 - 02.2020
- Provided personalized support to clients in a community setting, assisting with activities of daily living and instrumental activities of daily living
- Facilitated meaningful interactions with patients and their families to offer emotional support and practical daily living guidance.
Receptionist
Rosedale Club
08.2019 - 01.2020
- Welcomed gym members and provided customer service
- Checked in members efficiently and effectively
- Managed incoming phone calls and emails promptly
- Completed closing duties to maintain clean and organized facility.
Administrative Assistant
Britanic Ensino de Idiomas
02.2013 - 02.2019
- Supported school director and teaching staff by greeting visitors, taking messages, answering phone calls, responding to emails and completing administration tasks
- English courses sales
- English courses enrollment
- Helped students/parents on issues such as course selection, progress toward graduation and schedule decisions
- Planned school events and department activities by acquiring decoration, developing guest lists or tickets and organizing catering services
- Emission of student's completion certificates
- Maintained book and supplies inventory to prevent shortages
- Accounts payable, cashier and financial management.
Education
Psychology -
Federal University of Pernambuco
Recife, Brazil02.2017
Personal Support Worker -
Seneca College
Toronto, Canada12.2019
Skills
- Critical thinking
- Proficient in Microsoft Office
- Strong organizational abilities
- Attention to detail
- Multitasking
Hobbies and Interests
- Cinephile
- Running
- All about music and playing guitar
- Exploring distant lands
- Getting lost in a good book
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Office Administrator
Terry Ferreira and Associates
11.2021 - Current
Administrative Assistant
Terry Ferreira and Associates
02.2020 - 11.2021
Personal Support Worker
Integracare
01.2020 - 02.2020
Receptionist
Rosedale Club
08.2019 - 01.2020
Administrative Assistant
Britanic Ensino de Idiomas
02.2013 - 02.2019
Psychology -
Federal University of Pernambuco
Personal Support Worker -
Seneca College
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