Isabel Marciano
Edmonton,Alberta
Summary
As a seasoned professional within the banking and hospitality industry, my skill sets include but are not limited to managerial administration, leadership training, personal and team development, and staff management. I have a business acumen for understanding and applying business policies and procedures, auditing compliance practices to ensure sound cash administration, and applying anti-money laundering practices. I seek continuous improvement to identify efficiencies in daily routine activities. I am at my best regarding problem-solving, member resolution, and accountant issues. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
22
22
years of professional experience
Work History
System Operations Support Specialist
Servus Credit Union
10.2017 - Current
- Responsible for ensuring member facing employee needs are met through effective and efficient resolution in the area of operational support
- Supports in the understanding and interpretation of policy and procedures, supports software applications including training of same, and supports the operational component.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
- Maintained up-to-date knowledge of industry trends to inform strategic planning sessions.
- Facilitated cross-departmental training sessions to improve overall service quality.
Assistant Manager Member Services I
Servus Credit Union
01.2009 - 01.2017
- Responsible for the proper administration of the branch; this includes cash orders, maintaining proper bond limits and ensuring that proper administrative procedures are actioned
- Maintain product expertise to assist staff in helping identify member needs and provide recommendations
- Train, monitor and provide performance feedback for the member service representatives
- Research and resolve conflicts with client accounts
- Build and sustain effective working relationships between staff, members, management, and communities
- Audit team practices and ensure that the team is adhering to all legislative and regulatory requirements.
Supervisor Member Services
Servus Credit Union
01.2005 - 01.2009
- Monitored and managed branch traffic flow, ensuring the Financial Advisors have the proper information to help with their appointments
- Audited new accounts and new AOD(Authorized Overdraft) and LOAN’s
- Researched and resolved account-related problems
- Assisted members with renewing term deposits, closing accounts
- Identified member needs, built relationships and actively sold or referred products and services that enhanced our member's financial needs
- Trained, developed and provided feedback to the team.
Crew Relations Manager/Payroll Purser
Royal Caribbean International
01.2003 - 01.2005
- Maintained and issued cabins and bulk assignments to all officers’ staff and crew
- Responsible for the administration and reporting of all cabin and crew changes and submitting berthing reports for each voyage
- Train, monitor and provide performance feedback to staff
- Maintained and assigned emergency numbers in correspondence with the ships evacuation plan
- Responsible for all financial administration for the ship
- Managed the crew office and responded to crew while on board during their contract
- Participated in employee relations to ensure employee compliance with procedures and associated documentation
- Responsible for the payroll records of all employees on the vessel
- Responsible for the payroll administration of all employees on the ship, approximately one million per month
- Reviewed a variety of payroll records for accuracy of all documentation including time and attendance provided by division heads
- Prepared data and computer files and post to all payroll records
- Reviewed wages and corrected errors
- Responsible for all shipboard employees expenses, administered and balanced on a daily basis
- Maintained and administered employee contracts.
Education
Business Marketing Diploma -
Martech College
Skills
- Scheduling Management
- Customer Engagement
- Operational Efficiency
- Scheduling
- Workflow Streamlining
- Work control processes
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Time Management
Volunteeractivity
- YBC – Youth Bowling (Bronx Bowling)
- Servus Heritage Festival
- Alberta Art Gallery
bell.gm013@gmail.com
Workemail
Isabel.marciano@servus.ca
Professional Development
- Leadership Excellence and Performance (LEAP), RCCL, 2005
- Leading the Human Dynamics of Change, Servus, 2010
- Leading the Servus Way, Servus, 2012
Languages
Portuguese
Native or Bilingual
Timeline
System Operations Support Specialist
Servus Credit Union
10.2017 - Current
Assistant Manager Member Services I
Servus Credit Union
01.2009 - 01.2017
Supervisor Member Services
Servus Credit Union
01.2005 - 01.2009
Crew Relations Manager/Payroll Purser
Royal Caribbean International
01.2003 - 01.2005
Business Marketing Diploma -
Martech College
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