Isabel Johnson
Chula Vista
Summary
Dynamic and dedicated professional with extensive experience at Panera Bread, excelling in customer service and effective multitasking. Proven ability to enhance team productivity and employee satisfaction through strong communication and training. Recognized for attention to detail and a positive demeanor, ensuring a welcoming atmosphere for all guests.
Overview
5
5
years of professional experience
Work History
Hostess
Chilis's Bar and Grill
02.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Team Manager
Panera Bread
10.2019 - 07.2024
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Regularly preparing the team to always be audit ready as well as adopting a new mindset on how a facility should be ran as far as cleanliness.
- Daily tasks included brief admin time such as replying back to emails in a timely manner, performing cash deposits and taking account for inventory through company systems.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05-2017
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Complaint handling
- Guest complaint resolution
- Upselling
- Positive and professional
- Multitasking
- Attention to detail
Timeline
Hostess
Chilis's Bar and Grill
02.2025 - Current
Team Manager
Panera Bread
10.2019 - 07.2024
High School Diploma -
Mohave High School
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