Isabel Hickland
Salinas
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service. Strives to meet customers needs, satisfaction, and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Lead Server
dukes la jolla
San Diego
10.2022 - 06.2025
- Supervised dining room staff to ensure excellent customer service.
- Trained new servers on menu offerings and service protocols.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Vesuvio Restaurant
Carmel-by-the-Sea
02.2021 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Hostess
Stillwater Bar & Grill
Pebble Beach
07.2018 - 01.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Server
Gambinos
Moscow
02.2017 - 07.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleared table and bussed dishes to allow for quick setups.
Education
High School Diploma -
Monterey High School
Monterey, CA06.2016
Skills
- Effective Customer Upselling
- High-Volume Dining
- Liquor, Wine and Food Service
- Team Player
Timeline
Lead Server
dukes la jolla
10.2022 - 06.2025
Server
Vesuvio Restaurant
02.2021 - 10.2022
Hostess
Stillwater Bar & Grill
07.2018 - 01.2020
Server
Gambinos
02.2017 - 07.2018
High School Diploma -
Monterey High School